About Twig FertilityWe’re Twig Fertility - a leading fertility centre and reproductive health company dedicated to helping people navigate their fertility journey with personalized care and advanced treatment options. We are on a mission to elevate today’s fertility care and deliver a better experience for one and all - both patients and employees alike. Our modern space brings a new definition to what healthcare can look like in Canada. Together with our state‑of‑the‑art IVF lab and in‑house pharmacy, we offer the full range of fertility services.As an organization, we are continuously challenging the status quo and bringing a more compassionate vision for the way care should be. We believe best‑in‑class care requires outstanding medicine and manner. That’s why we offer the latest fertility advancements and expertise, paired with a personalized, whole‑person approach – all supported by state of the art equipment and a tech‑enabled platform that makes accessing care easier than ever.Your impactDeliver a personalized, inclusive and elevated care experience in a collaborative and a multidisciplinary environmentBring strong verbal and written communications that allow patients to feel heard and supportedYour responsibilitiesCoordinate the physician and nurse practitioner’s clinic schedulesEnsure all new patients are prepared for their initial consult and all returning patients have completed all necessary testing, etcCommunicate with patients via phone, email and EMR portalCommunicate all next steps and upload educational content to all patientsManage and track all ROIs and outgoing patient referralsCommunicate with other physician and allied health care provider offices as neededCoordinate all early pregnancy ultrasounds and clinic appointmentsYour experiencePrevious related experience in a medical or clinical office environmentSuccessful completion of a post‑secondary certificate or diploma in Medical Administration or equivalent (preferred)Solid interpersonal skills and a high degree of discretionEffective verbal and written communication skillsMust enjoy learning and interacting with people of all backgroundsExperience, willingness and comfort with providing care to LGBT2SQ individuals and couplesComfortable working in a fast‑paced environment and adaptable to changeExcellent time management abilities and attention to detailHighly effective organizational skills, flexibility, and adaptabilityExperience working within an EMR and/or CRM (preferred)Your scheduleFull‑Time PositionShift Hours: 8‑hour shiftsRegular Schedule: Monday to Friday, 9:00 AM – 5:00 PMPerks and BenefitsAt Twig we prioritize exceptional care for our patients and employees alike. Our whole‑person approach to care ensures that we provide our employees with an environment that supports both physical and mental well‑being. Our commitment to providing best‑in‑class care extends through our competitive compensation and benefits including: extended healthcare coverage inclusive of life insurance, dental, vision and mental health support, paid leave for pregnancy loss, flexible return to work plan for parental leave, one free cycle of IVF/IUI or egg freezing and free egg/embryo storage as long as you’re employed.At Twig, we are committed to creating an setting where all of our employees feel included and valued. We believe that a diverse and inclusive organization enables us to make reproductive and fertility care better for everyone. We encourage applications from racialized people, Indigenous people, persons with disabilities, people from gender and sexually diverse communities, people with intersectional identities, as well as any others who may contribute to the further diversification of ideas.BenefitsDental careExtended health carePaid time offJob Type: Full‑timePay: $23.00-$25.00 per hourWork Location: In person#J-18808-Ljbffr