Putting people first, every dayBDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award‑winning environment that fosters a people‑first culture with a high priority on your personal and skilled growth.Your OpportunityAs a Client Success Manager Lead (BizApps Governance Lead), you will be responsible for leading client success strategy, governance, and delivery excellence across a portfolio of Microsoft Business Applications (Dynamics 365, Power Platform, NetSuite) engagements. This role combines strategic client advisory, portfolio governance, delivery oversight, and people leadership to ensure clients realize measurable business value while maintaining high standards of operational excellence, compliance, and continuous improvement.
You will act as a trusted advisor to senior client stakeholders, while also establishing governance frameworks, coaching Client Success Managers, and driving consistency in delivery practices.Key ResponsibilitiesClient Success Strategy & Executive AdvisoryServe as a strategic partner to executive stakeholders, aligning BizApps solutions with business objectives and transformation goalsTranslate client business priorities into roadmaps, success plans, and measurable outcomesLead Executive Business Reviews to communicate value realization, ROI, and strategic directionBuild and maintain trusted, long‑term client relationships to drive retention and expansionIdentify opportunities for