Join Stanley Black & Decker as a Technical Service Specialist in Ottawa, where your expertise in repairs and customer service will shine. Engage with top brands while enhancing customer satisfaction.
In this role, you will report to the Branch Manager and be responsible for servicing tools from DEWALT, STANLEY, and more. Your technical assistance will be crucial for distributors and end users alike. Strong organizational and communication skills are essential to thrive in this energetic position.
Key Responsibilities:
• Conduct thorough estimations for tool repairs
• Log and process service work orders meticulously
• Offer product information and technical support
• Verify warranties and manage inventory levels
• Assist with branch operational tasks and shipping
Requirements:
• Graduate from a relevant college or trade school
• Prior experience in service environments needed
• Excellent communication and effective sales skills
• Knowledge of Microsoft Office an advantage
• Ability to meet tight deadlines and manage tasks
Support our mission by delivering exceptional service at Stanley Black & Decker in Ottawa.
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📌 Technical Service Specialist in Ottawa
🏢 Stanley Black & Decker Canada
📍 Ottawa