Overview

Manager, Justice Services is a leadership role responsible for the operational leadership and strategic development of a portfolio of programs and projects serving youth and adults involved in – or at risk of involvement in – the justice system. This includes oversight of a 24/7 open custody/detention program and multiple community-based justice services. The role contributes to strategic planning, program evaluation, communications, fund development, and risk management as part of the senior leadership team.

Responsibilities

- Leadership and Oversight: lead a multidisciplinary team across multiple justice programs with a focus on trauma-informed, equity-centered, and anti-oppressive practices; foster inclusion, accountability and continuous learning; oversee program operations, service delivery, and quality assurance; ensure compliance with relevant legislation and standards (e.g., CYFSA, YCJA, licensing standards, SOR).
- Stakeholder Relationships: collaborate with internal departments, community partners, funders, and referral sources; build relationships with community networks; represent Springboard at external meetings and partnerships.
- Organizational Leadership: develop and achieve departmental goals aligned with the strategic plan; contribute to agency-wide initiatives; lead and participate in meetings, planning sessions, and trainings; support an internal culture aligned with Springboard’s values.
- Administration and Career development: manage departmental contracts, budgets, and expenditures; support policies and procedures in a unionized environment; guide program and operational goals; contribute to evaluation, data collection, and quality improvement; participate in special projects and service expansions; perform other responsibilities as assigned.

Qualifications

Education/Training

- Post-secondary education in social work,



community development, or a related field
- 5+ years of leadership experience in social services, ideally within youth and/or adult justice, or related community settings

Knowledge/Experience

- Minimum five (5) years’ leadership experience across multiple programs in a non-profit setting
- Strong knowledge of youth and adult justice systems, legislation, processes, and service landscapes; understanding of how systemic inequities affect access and outcomes
- Experience engaging diverse populations with a culturally responsive and affirming lens
- Excellent interpersonal, written, and verbal communication skills
- Experience supporting teams with reflective supervision that fosters staff wellbeing, autonomy, and accountability
- Experience overseeing live-in and/or community-based programs in youth or adult justice contexts
- Understanding of licensing requirements, compliance standards, and working in unionized settings
- Proven ability to manage program budgets, contracts, and funder relationships
- Knowledge of program design, implementation, and evaluation frameworks
- Familiarity with trauma-informed, participant-centered, and strength-based service models
- Ability to navigate complex systems and collaborate with multi-sector stakeholders

Assets

- Current Vulnerable Sector Screening (VSS) and eligibility for Broad Record Check
- Lived experience navigating the justice system or related barriers is an asset; understanding of communities most impacted by these systems
- Ability to speak French is an asset

Details

- Job Class: Non-Union
- Department: Justice Services
- Location: Toronto, ON
- Status: Full-Time Permanent
- Pay Rate: $78,000 to $94,000 per annum
- Vacancy Number: JS-NU26-32
- Available: Immediately
- Hours/Shifts: Monday to Friday 9 am – 5 pm; some evenings and weekends may be required; on-call duties as required

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📌 JS--32- Manager, Justice Services (Toronto)
🏢 Springboard
📍 Toronto