PLACEMENT TYPE : Temporary / Temporary to PermCOMPENSATION : $23.00/hourLOCATION : 100% In-officeDRESS CODE : Business casualHOURS : Monday to Friday, 8:15am - 4:30pmThe Service Alberta contact centre serves as the main reception/phone line of the entire Government of Alberta.The Service Alberta contact centre is a very large contact centre with many different programs running at any given time.The most common program that the Information Officer will be asked to support is the MyAlberta Digital ID program or (MADI)MADI is a unique digital ID that allows citizens to access Government services.Supporting this program will require the Information Officer to receive inbound calls from citizens regarding setting up their My Alberta Digital ID, resetting their passwords, creating login credentials, navigating the website,



or answering any other questions they may have.Other programs they may be asked to support include but are not limited to: Education services, wildfire resources, financial assistance programs, campground services, registry services, and moreMUST HAVES QUALIFICATIONS:3+ years of customer service experience, someone who has dealt with complex customer service situationsMature individual that is capable of diffusing heated situationsExtremely articulate and polished verbal communication skillsMust be tech-savvy and able to learn recent softwares quicklyLIKE TO HAVE QUALIFICATIONS:Previous call centre experiencePrevious government or banking experience#J-18808-Ljbffr

📌 Call Centre Agent$23 An Hour (Winnipeg)
🏢 Service Alberta
📍 Winnipeg