Benefits

- 401(k)
- Competitive salary
- Dental insurance
- Health insurance

SERVPRO of Woodcrest/El Cerrito/Lake Mathews is seeking a driven and experienced Restoration Operations Manager to lead our Water Division. In this role, you will oversee daily operations, develop high-performing teams, and ensure exceptional service delivery—living out our mission to make property damage “Like it never even happened®!”

Why Join Us

At SERVPRO of Woodcrest/El Cerrito/Lake Mathews, we invest in our people and provide opportunities for long-term success:

- Competitive compensation
- Superior advantages
- Career progression
- Professional development
- And more!

Key Responsibilities

- Lead, support, and motivate the Restoration Division to achieve customer satisfaction, revenue growth, and profitability
- Maintain consistent communication with management, staff, and vendors to ensure smooth operations
- Develop and implement quality assurance protocols to deliver an exceptional customer experience
- Recruit, train, and develop team members to build a strong, high-performing workforce
- Ensure compliance with all legal, safety, and regulatory requirements in partnership with leadership
- Oversee maintenance of facilities, vehicles, equipment, and inventory
- Track, analyze, and report key performance metrics to improve operational efficiency




- Identify opportunities to enhance processes, productivity, and organizational capacity
- Continuously develop leadership, management, and restoration expertise

Position Requirements

- High School Graduate or GED Equivalent
- Valid Driver’s License
- 2+ years of management experience
- At least one year of restoration industry experience preferred
- IICRC certifications preferred
- Experience in building a strong team with tangible leadership skills
- Strong process and results driven attitude
- Ability to multitask and to remain detail orientated
- Must be knowledgeable in relevant computer applications

Skills/Physical Demands/Competencies

- Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
- Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
- Ability to repetitively push/pull/lift/carry objects
- Ability to work with/around cleaning agents
- Ability to successfully complete a background check subject to applicable law

Additional Information

Each SERVPRO® franchise is independently owned and operated. All employees are hired and employed by the individual franchise and not by SERVPRO Industries, LLC.

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