Kraken Robotics in Dartmouth, NS is seeking a Tier 1 IT Support Specialist to be the first point of contact for end users and provide customer-focused support for day-to-day IT issues, including hardware, software, account access, connectivity, and collaboration tools.
The role logs, triages, troubleshoots, resolves, and documents support requests in line with procedures and service levels. Escalation to Tier 2 occurs for complex cases, with explicit documentation.
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📌 Frontline IT Support Specialist — Hybrid (Dartmouth)
🏢 Kraken Robotics
📍 Dartmouth
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