Elevate client satisfaction as a Client Retention Specialist with GroupStrength in Winnipeg, MB. Use your empathy and communication skills to nurture connections and enhance client experiences.
In this full-time on-site role, you'll actively engage with existing GroupHEALTH clients, gathering feedback through Client Experience surveys. Your expertise in problem-solving and relationship-building will ensure that clients feel valued and confident in their choice of GroupHEALTH services. You're not just managing accounts; you're enhancing relationships for long-term retention.
Key Responsibilities:
• Conduct Client Experience surveys and gather client feedback
• Resolve client concerns in collaboration with the Client Experience team




• Track interactions and client data in our CRM system
• Maintain knowledge of Canadian employee benefits industry
• Participate in retention meetings and training sessions
Requirements:
• 3-5 years in sales or customer retention roles
• Excellent communication and problem-solving skills
• Bachelor's Degree or College Diploma preferred
• Understanding of group benefits insurance is an asset
• Proficient in MS Office applications
Bring your passion for client success and solid communication skills to GroupStrength in Winnipeg.
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📌 Client Retention Specialist at GroupStrength (Winnipeg)
🏢 GroupStrength Benefits Direct
📍 Winnipeg