Service & Office Coordinator (Service Coordinator) at Premier Lift Equipment in Brampton, ON.Premier Lift Equipment keeps Canada’s warehouses moving — safely, efficiently, and with precision. We offer forklift sales and rentals, full-service maintenance, and CSA/MOL compliance support. This role is ideal for someone who thrives in a fast‑moving B2B environment, enjoys coordinating people and processes, and wants to grow into broader operational ownership over time.About the RoleYou’ll be the operational link between customers, technicians, service partners, and the management team — ensuring every service call, inspection, rental, and repair runs smoothly and that customers always know what’s happening with their equipment.Key ResponsibilitiesCoordinate and schedule service activities, including dispatching road technicians, tracking jobs, and keeping customers informed.Manage incoming and outgoing calls and emails; log customer needs, resolve issues, and route requests to the right team.Serve as the primary point of contact for customers and service partners, providing timely updates and follow‑ups.Open, track, and close work orders within the service management system.Communicate daily with technicians and management to prioritize urgent calls and optimize routes.Assist with warranty claims, quotes/estimates, and preventive maintenance scheduling.Monitor CSA/MOL compliance requirements and ensure inspection documentation is properly filed.Maintain accurate service records, job documentation, rental files, parts usage, time logs, and operational data in cloud‑based systems.Prepare quotes/estimates for service, parts,



and shop jobs.Support billing accuracy by ensuring service and rental documentation is complete and up to date.Prepare, verify, and close invoices for service, rentals, parts, and shop work; enter and validate vendor invoices.Support timekeeping and payroll administration by entering weekly timesheets accurately.Process rental requests: confirm availability, prepare paperwork, and support rental start/close‑out.Handle shipping and receiving, including Bills of Lading, freight coordination, tracking, and delivery logs.Create truck sale documentation packages, including warranty forms and customer‑ready paperwork.Track KPIs and service performance metrics; report trends andsupport continuous process improvement.Provide general office and administrative support, improving workflows through digital tools, automation, and AI where helpful.Take on broader operational responsibilities over time as you learn the business and grow in the role.Experience & Education3–5 years of experience in service coordination, dispatch, operations, or customer engagement roles (B2B strongly preferred).Bachelor’s degree in Business Administration, Operations, Hospitality, or a related field preferred.Exposure to accounting/finance is an asset,



especially around billing accuracy, cash‑flow awareness, reporting, and analysis.Experience in industrial equipment, maintenance scheduling, or service environments is a strong plus.Skills & CompetenciesStrong interpersonal and communication skills; confident in customer and partner interactions.Highly organized with excellent follow‑through and attention to detail.Calm, solution‑oriented approach to problem solving, even under pressure.Digitally fluent — comfortable with cloud platforms, service/operations software, and modern collaboration tools (QuickBooks, SmartService, or similar a plus).Analytical mindset with experience tracking KPIs and using data to guide decisions.Curious and confident using AI tools and automation to increase efficiency.Proactive, accountable, and a mindset of planning ahead — not just reacting.Growth PotentialThis is a development‑friendly role with explicit opportunity to expand into broader operational leadership. You’ll be supported and coached directly, with the expectation that you’re teachable, adaptable, and motivated to learn the business from the ground up.Cultural FitSolution‑oriented and proactive.Team-oriented and team‑minded.Professional, positive, and reliable.Aligned with strong service values and healthy team dynamics.BenefitsDental care.Extended health care.On‑site parking.Vision care.Job DetailsLocation: Brampton, ON.Job type: Full‑time, fixed‑term contract (18 months).Pay: $20.00–$22.00 per hour.Expected hours: 40.0 per week.Work location: In person.#J-18808-Ljbffr

📌 Service & Office Coordinator (Brampton) - $20 - $22 An Hour (Winnipeg)
🏢 Premier Lift Equipment
📍 Winnipeg