Job SummaryQuestrade Financial Group (QFG) is a leading provider of securities and currency investment, mortgage, real estate services and more. We use cutting‑edge technology to help Canadians become financially successful and secure. We are looking for a Senior Manager of Everyday Banking to lead the "Engine Room" responsible for flawless execution of core banking services.BenefitsHealth & wellbeing resources and programsPaid vacation, personal, and sick days for work‑life balanceCompetitive compensation and benefits packagesWork‑life balance in a hybrid workplace with at least 3 days in officeCareer growth and development opportunitiesOpportunities to contribute to community causesWork with a diverse team in an inclusive and collaborative environmentResponsibilitiesOperational Execution & Payment RailsPayment Infrastructure: own the end‑to‑end operational lifecycle of Canadian payment rails, including ACSS, EFT, Interac e‑Transfer, and Bill PaymentsAccount Lifecycle Management: oversee operational workflows for account onboarding, KYC/AML refreshes, and debit card fulfillmentException Management: lead the team in resolving payment exceptions, clearing errors, and settlement discrepancies with 99.9% accuracyProcess Engineering: drive straight‑through processing (STP) initiatives to minimize manual intervention and scale operations without linear headcount growthStrategic Partnership & LeadershipCross‑Functional Collaboration: primary operational point of contact for Product and Sales teams for Everyday Banking initiativesVendor Management: manage daily operational relationships with third‑party vendors, including core banking providers and payment networks, ensuring strict adherence to SLAsTeam Development: build and mentor a high‑performing team of operations analysts, fostering a culture of radical candor and continuous improvementRisk,



Compliance & GovernanceRegulatory Adherence: ensure all operational procedures comply with OSFI, FCAC, CDIC, FINTRAC and all Payments Canada rulesIncident Response: support the Director in leading incident response protocols for core banking issues, ensuring rapid remediation and stakeholder communicationOperational Risk: identify and mitigate operational risks within the everyday banking vertical, maintaining a robust control environmentQualifications5–7+ years of experience in retail banking operations or fintech5+ years of people management, including training, development and staff performanceBachelor’s degree in business, finance, engineering or a related fieldDeep domain expertise in the Canadian payment ecosystem (Payments Canada, Interac, ACH, wires)Proven track record of managing operational teams in a high‑volume, digital‑first environmentStrong communication, interpersonal, analytical and problem‑solving skillsSystems thinking: ability to design and optimize complex workflows for scale and automationAnalytical rigor: proficiency in using data to monitor operational KPIs and drive decision‑makingAgile mindset: comfortable operating in a fast‑paced environment with iterative delivery cyclesCommunication: ability to translate complex operational challenges into clear updates for stakeholders in Product and SalesAdditional QualificationsCertified Fraud Examiner (CFE) or Certified Financial Crime Specialist (CFCS)CompensationBase salary range: $140,000 – $160,000 per year (commensurate with experience, skills and geographic location)Comprehensive perks plan and competitive incentive (bonus) program for full‑time permanent rolesWe are committed to fostering a diverse, inclusive, and accessible work environment. If you require accommodation during the recruitment process, we will work with you to meet your needs.#J-18808-Ljbffr

📌 Senior Manager, Everyday Banking (North York) - C$140,000 - C$160,000 A Year (Winnipeg)
🏢 Questrade Financial Group
📍 Winnipeg