Position OverviewWe are seeking an accomplished Manager, Claims Quality & Operations with experience in quality assurance and arbitration excellence. You will be part of the Claim Operations team responsible for ensuring high-quality, consistent claims outcomes while driving operational improvements across the end-to-end claims lifecycle. The ideal candidate will have 5+ years of experience in claims management or auction operations, including 3+ years of people management experience.What You BringCore Knowledge– Quality Assurance Frameworks: deep understanding of establishing QA, audit, and calibration routines within a claims environment.Claims Lifecycle: comprehensive knowledge of the end-to-end claims process, from evaluation to resolution.Strategic Alignment: ability to align Claim Operations goals with broader company policies and customer satisfaction targets.Functional Expertise– Root Cause Analysis: expert at analyzing disputes and quality gaps to implement sustainable operational improvements.Process Optimization: proven ability to identify and execute improvements that reduce cycle time and rework.People Leadership– skilled in performance management, goal setting, and building bench depth within a team.Technical Expertise– Data Fluency: proficient in using data and insights to monitor performance and inform management decisions.Systems Rollout: experience supporting the rollout of operational tools, systems, and process enhancements.Claims Management Systems: familiarity with digital platforms used for managing and tracking claim metrics.You OwnOperational Oversight (40%)– Oversee day‑to‑day claims operations to ensure they meet established standards and customer outcomes.



Work closely with Sales and Operations leaders nationally to drive consistency and satisfaction.Quality & Arbitration Leadership (30%)– Evolve the QA framework, manage audit routines, and drive consistency in arbitration outcomes.Team Leadership & Development (20%)– Influence performance management, mentor future leaders, and strengthen team capabilities.Strategy & Continuous Improvement (10%)– Contribute to long‑term quality programs and support the implementation of new systems.Must Have’s5+ years of experience in claims operations or auction operations.3+ years of people management experience.Bachelor’s degree or equivalent work experience.Demonstrated ability to manage teams, develop leaders, and drive organizational improvements.Strong working knowledge of claims processes and customer service standards.Nice to Have’sExperience specifically within auction operations.Proven track record in data‑driven process improvements and analytics.Familiarity with digital claims management systems.Compensation & BenefitsAnnual Salary: $80,000 – $105,000 CAD (depending on experience, skill set, qualifications, and other relevant factors).Target Bonus Range: $12,000 – $15,750 CAD annually.Medical, dental, and vision benefits with employer HSA/FSA options (US).Immediately vested 401K (US) or RRSP (Canada) with company match.Paid vacation, personal, and sick time.Paid maternity and paternity leave (US).Employer‑paid short‑term and long‑term disability, life insurance, and AD&D; (US).Robust Employee Assistance Program.Employer‑paid Leap into Service day to volunteer.Tuition reimbursement for eligible programs.Opportunities to expand your skill set and share knowledge across a publicly traded, global organization.OPENLANE is an equal prospect employer and a drug‑free workplace.#J-18808-Ljbffr

📌 Manager, Claims Quality & Operations - C$80,000 - C$105,000 A Year (Winnipeg)
🏢 OPENLANE
📍 Winnipeg