Position OverviewVetster is seeking an Enterprise Account Coordinator to support the day-to-day success of our most high-profile enterprise relationships. This role plays a pivotal part in delivering exceptional partner experiences, driving measurable outcomes, and ensuring long-term retention and growth.This is a hands‑on, execution‑focused role built around operational excellence, account management, and reporting. You will be the primary point of contact for active VFB and VFG accounts — owning onboarding, renewals, inbound requests, and performance reporting across a growing portfolio of enterprise partners.The ideal candidate thrives in a high‑volume, fast‑paced environment and finds genuine satisfaction in keeping a large book of business running smoothly. You’re organized, process‑driven, and comfortable with data — equally at home in a spreadsheet, a CRM, and a client‑facing email thread. This role will grow in scope as the VFB/VFG business scales.Reporting directly to the VP of Enterprise, this role blends relationship management, operational oversight, and reporting rigor. You’ll be a key player in ensuring our enterprise business retains and grows — and in building the infrastructure that lets us scale efficiently.Please note that this is a hybrid role, with a minimum of 2 days per week in our midtown Toronto office, located at 14 Birch Avenue.ResponsibilitiesAccount Management & Partner RelationshipsAct as the day-to-day point of contact for a portfolio of active VFB/VFG accountsBuild and maintain trusted relationships with partner stakeholdersDeliver ongoing reporting, utilization updates, and program insights to ensure alignment and value realizationCoordinate renewals and ensure no account falls through the cracksServe as the internal advocate for partner needs, priorities, and feedbackOnboarding & Program ExecutionLead onboarding coordination for new VFB/VFG accounts — timelines, documentation, access,



and communicationsWork cross-functionally with ops, product, and CE to ensure smooth program launchesOwn timelines, deliverables, and internal communications related to partner programsReporting & Performance MonitoringBuild and maintain partner-facing reports on utilization, engagement, and program performanceTrack account health metrics and flag risks or opportunities to the VPImprove and standardize reporting templates and cadences as the portfolio growsProcess & InfrastructureHelp build the systems and playbooks that allow us to manage a much larger account base efficientlyMaintain CRM hygiene and internal account documentationIdentify repetitive tasks that can be templatized or automatedQualifications2–4 years of experience in account management, client success, or program coordination — ideally in a B2B or SaaS environmentHighly organized and process-oriented — you keep tidy records and stay on top of a busy queueComfortable with data: you can build a clean report, spot a trend, and communicate it clearlyStrong written and verbal communicator — professional and reliable in client‑facing situationsSelf‑starter who doesn’t need a lot of hand‑holding to manage a full book of businessExperience with CRM tools and strong spreadsheet proficiencyExperience in advantages, insurance, HR tech, or health services is a plusFamiliarity with project management platforms (e.G. Jira, Confluence, etc.)



is an assetCompensation and BenefitsThe expected salary band for this position is $55,000-$65,000Unlimited access to Vetster for your pets.Dog‑friendly office environment.Generous vacation and personal day policy.Comprehensive health and dental benefits for you and your family.RRSP matching program with WealthsimpleEmployee Stock Option Plan.Parental leave top‑upOpportunities for career growth and international assignments.A culture of inclusivity, equity, and team engagement.Our Hiring ProcessWe believe in a transparent and respectful hiring process. Here’s what you can expect:Stage 1: Introductory Meeting: A 30‑minute Google Meet video call with Keltie Neville (People Operations) to share more about the role and Vetster and to learn more about you.Stage 2: Skills Interview: A 45‑minute in-person interview at Vetster HQ with Mike Wilson (VP, Enterprise), where he will take you through our sales roadmap and learn more about your skills and experience.Stage 3: A 60‑minute Google Meet video Interview and Discussion with members of the Senior Leadership Team.We use a third party for reference and background checks at the time of the offer.Ready to Make a Difference?Embark on a fulfilling journey with us to shape the future of pet healthcare through design. If you’re driven by innovation, collaboration, and a love for pets, apply now to join our mission‑driven team.AccommodationsVetster welcomes and encourages applications from everyone! We are committed to accommodating candidates in ways that will make them comfortable and successful throughout the hiring process - both physically and mentally. These accommodations are available at every stage of the application process upon request.AI Use StatementFor this role, we will use AI screening in our Applicant Tracking System (ATS) to identify keywords and minimum qualifications as well as note‑taking in interviews. These tools will assist us in pinpointing qualified candidates and moving the recruitment process along at a progressive pace. If you have any questions about our use of AI, please reach out to us.#J-18808-Ljbffr

📌 Enterprise Account Coordinator - C$55,000 - C$65,000 A Year (Winnipeg)
🏢 Vetster
📍 Winnipeg