What's this role about?Rule #1 of the Auvik Way: Wow our customers!As a key player in Auvik's customer success team, you'll drive expansion and retention by helping our existing customers unlock the full value of our product—ultimately fueling revenue growth. You'll be a strategic partner to your accounts, guiding adoption, identifying upsell opportunities, and influencing renewals. Internally, you'll act as the customer’s voice across Product, Sales, Marketing, and Support, ensuring a seamless experience that supports both their success and Auvik's. You'll manage a portfolio of customers, lead them through implementation and product integration, and connect them to the right resources to maximize satisfaction and long‑term partnership.What will I be doing?Manage Client Relationships: Be the primary point of contact for a portfolio of customers, building and maintaining positive, long‑term relationships.Support Customer Success: Understand your clients' needs and help them implement Auvik effectively within their operations, from initial adoption through ongoing use.Achieve Sales Targets:



Meet and exceed revenue targets by upselling and cross‑selling additional products or services to your accounts.Drive Product Utilization: Develop strategies to ensure your clients are maximizing the value of Auvik's features and are aware of recent updates and developments.Collaborate with Teams: Work with Auvik's internal teams (e.G., onboarding, product, support) to ensure seamless client experiences and effective solutions.Customer Training and Demos: Conduct product demos and training sessions to help clients adopt and use Auvik's features to their full potential.Provide Feedback: Collect and document feedback from customers regarding potential product improvements or new features, sharing insights with our engineering and product teams.Resolve Problems: Address client issues in a professional and timely manner, ensuring that solutions are both effective and aligned with customer needs.What are we looking for?Experience in

📌 Account Manager (Toronto)
🏢 Auvik
📍 Toronto