As a Member Services Representative:You will be joining a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience. In this role, you will provide compassionate service while positioning Meridian’s products and services to add value to our Members’ financial wellbeing.Member ExperienceProvide a superior Member experience through the identification and promotion of products and services and where appropriate, and provide qualified referrals based on identified needsDemonstrate perseverance in difficult situations by showcasing understanding to Members’ perspectives, and creating action plans to resolve their concerns if they ariseEnsure proper due diligence by posting all transactions accurately and timelyMaintain discretion and confidentiality to respect Members’ privacyParticipate in branch activities in support of expanding the Member relationship and growing our Digital Ambassador ProgramEmployee ExperienceAct as an engaged teammate and trusted partner to build and cultivate internal relationships within the Member Experience teams and cross-functional departments, while ensuring achievement of Retail Experience goalsDemonstrate empathy with colleagues by communicating thoughts and ideas openly while promoting inclusivity and a sense of belonging towards others in the workplaceContinue individual learning and development to align with Meridian values while delivering on action plans aligned with Employee Engagement resultsCommunity ExperiencePromote Meridian in your community by participating in community activities or events while demonstrating our valuesSupport local community organizations and activities through Business Development and Good Neighbour Program including planning, preparation, and delivery of Meridian hosted community eventsHow you will succeedPrevious work experience in a customer service role, with cash handling experience as an assetHigh School diploma or relevant working experienceFlexibility to work all scheduled hours which include some evenings and SaturdaysProven understanding of computer systems and programs including Microsoft Office, and OutlookStrong negotiation, interpersonal, written, and oral communications skillsEffective organizational time management, and problem-solving skillsSalary RangeCAD $47,775 – $60,400 annuallyLocation1550 Kingston Rd. Unit 25 Pickering, ON L1V 1C3Build the Future of Banking with UsEmbedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an assetCritical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.Data Driven – Leverage data and insights to identify, prioritize and improve member experience and business efficiency.Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions,



explore more options. Continuously learn and grow.What's in it for you?As a Certified Living Wage Employer, you are guaranteed to earn a living wage with us, including an impressive benefits package which includes:Paid vacation time, and other time offEmployer-paid health benefitsDefined contribution pension matchingFinancial benefits including free banking, and special rates on mortgages, lines of credits and moreTuition reimbursement programUnique rewards and recognition programYou will benefit from an inclusive and cooperative work environment that encourages creativity, curiosity, and celebrates success. You will also receive the right training, tools and technology needed to delight our Members, with the opportunity to learn from diverse industry leaders, who have hailed from top organizations around the world.Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.#J-18808-Ljbffr

📌 Member Services Representative-18 Month Contract - C$47,775 - C$60,400 A Year (Winnipeg)
🏢 Meridian
📍 Winnipeg