Elevate your career with a Bilingual Customer Service Representative role in Mississauga, Ontario, focusing on B2B order management in the medical devices sector. Engage with clients while managing complex orders in a hybrid work environment.
Our client, a leading medical technology firm, seeks a skilled Bilingual Customer Service Representative for their order management division. This structured and fast-paced role involves vital communication and collaboration with various departments including sales and logistics. Successful candidates will handle product orders and ensure a seamless customer experience throughout the order cycle.
Key Responsibilities:
• Respond to inbound customer inquiries via calls and emails
• Manage the entire order cycle from entry to delivery
• Process orders accurately using ERP systems
• Provide clear information on purchase orders and delivery
• Coordinate with internal departments to resolve issues
Requirements:
• Fluent in English and French, both written and spoken
• Minimum 3 years in customer service, ideally order management
• Experience with ERP systems like Oracle or SAP
• Robust attention to detail and problem-solving skills
• Community college diploma or equivalent experience
Leverage your bilingual skills in a rewarding customer-focused role with exposure to the vibrant medical device sector.
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