Take a leading role in customer service at Portable Electric as a Technical Support Lead in Vancouver, BC. Drive customer satisfaction by resolving technical issues and ensuring smooth service operations.
Portable Electric is seeking a Technical Support Lead to join their Operations team. With over 5 years of experience in technical environments, the ideal candidate will coordinate service activities, respond to customer inquiries, and manage documentation for repairs. You'll also collaborate with Sales and Engineering teams to develop improved support processes and ensure customer needs are met effectively.
Key Responsibilities:
• Coordinate timely resolution of customer service issues
• Respond to customer inquiries about technical problems
• Assist in service scheduling and logistics planning




• Maintain detailed service records and standard operating procedures
• Act as a senior resource for technicians and team members
Requirements:
• 5+ years in customer-facing technical support
• Experience with battery and power conversion technology
• Robust troubleshooting skills in electrical systems
• Excellent communication and organizational abilities
• Professional demeanor in all customer interactions
Deliver exceptional technical support and enhance customer experience as part of the Portable Electric team.
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📌 Vancouver Technical Support Lead Position
🏢 Portable Electric
📍 Vancouver