Join Manitoba Hydro in Winnipeg as a Customer Service Specialist, committed to delivering outstanding customer engagement and responsive support. You will play a vital role in enhancing the customer experience through effective service.
This position focuses on educating customers about various billing processes and services while actively listening to concerns. Individuals with solid interpersonal skills and a customer-oriented mindset are encouraged to apply, particularly those with experience in fast-paced environments.
Key Responsibilities:
• Assist customers with billing and collections inquiries
• Provide education on energy products and service options
• Address and resolve customer service transactions
• Manage emergency calls with urgency and clarity
• Adapt to various customer interaction channels
Requirements:
• Minimum Grade 12 education with relevant experience
• Two years in customer service, preferably in contact centers
• Familiarity with Excel and Word applications
• Bilingual candidates preferred for French customer support
• Experience using AI tools to enhance customer service
Drive customer satisfaction and loyalty with Manitoba Hydro as a trusted service specialist.
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