DescriptionSenior Manager, IT OperationsReady to take the next step in your career with a firm that values innovation, collaboration, continuous improvement, and delivering exceptional client experiences?Smythe LLP is seeking an experienced and strategicSenior Manager, IT Operationsto join our growing Digital team. This is an exceptional opportunity for a technology leader who is passionate about building and maintaining secure, resilient, and high-performing technology environments while supporting business growth, operational excellence, and digital transformation.This role is based in our Vancouver office, with the opportunity to work in a hybrid environment following the completion of the probationary period.The OpportunityAs Senior Manager, IT Operations, you will provide both strategic and operational leadership for Smythe's technology operations, including infrastructure, cloud services, cybersecurity, service delivery, workplace technology, and vendor management. Working closely with the CIO, you will help ensure technology services are secure, reliable, scalable, and aligned with the firm's business objectives.You will play a key role in advancing Smythe's digital transformation initiatives by providing the operational leadership, governance, and technology foundations required to support a modern, secure, and scalable technology environment, including data, automation, artificial intelligence, and emerging technologies.This prospect is ideal for a collaborative and results-oriented leader who enjoys balancing long-term strategy with operational excellence while building high-performing teams and driving continuous improvement across a complex technology environment.In this role, you will:Lead infrastructure, cybersecurity, service desk, and technology operations functions, ensuring reliable, secure, and effective service deliveryDevelop and execute infrastructure, cloud, and technology operations roadmaps aligned with business priorities and Smythe's technology strategyOversee service management processes, including incident, problem, change, escalation, and operational performance managementDrive infrastructure modernization initiatives and continuously improve the end-user technology experienceLead cybersecurity operations, including vulnerability management, endpoint security, identity and access management, monitoring, and incident responseIdentify, assess, prioritize, and mitigate technology, cybersecurity, operational, and business continuity risksEstablish operational standards, governance practices, and performance measures that support secure, scalable technology services and emerging technology initiativesDevelop and maintain disaster recovery, business continuity, backup,



resiliency, and recovery capabilities across critical technology servicesManage relationships with vendors, managed service providers, and technology partners to ensure service, security, and performance expectations are achievedOversee operational budgets, contracts, licensing, technology investments, and vendor performanceLead, coach, and develop technology team members, fostering a culture of accountability, collaboration, service excellence, and continuous improvementProvide recommendations and reporting to the CIO regarding operational performance, technology risks, cybersecurity, service levels, and strategic initiativesWhat You Bring7+ years of progressive IT operations and technology leadership experienceExperience leading infrastructure, cybersecurity, service desk, or related technology operations functionsExperience managing enterprise technology environments and operational service deliveryExperience developing and executing infrastructure, cloud, security, or technology operations roadmapsExperience managing technology vendors, managed service providers, contracts, licensing, and enterprise technology relationshipsExperience implementing security controls and managing technology and operational risksExperience supporting business continuity, disaster recovery, incident management, and operational resilienceStrong technology leadership, people management, and strategic planning skillsStrong understanding of IT operations, cybersecurity, service management, and business continuity practicesStrong analytical and problem-solving skills with the ability to balance operational, security, and business prioritiesExcellent communication skills and the ability to engage effectively with technical and non-technical stakeholdersDemonstrated adaptability, initiative, and commitment to continuous improvementPreferred QualificationsHands-on experience or strong working knowledge of Microsoft 365, Microsoft Azure, cloud technologies, identity management, endpoint management, and cybersecurity technologiesStrong understanding of IT service management (ITSM) and ITIL principlesExperience with infrastructure monitoring, backup, recovery, resiliency, and enterprise technology lifecycle managementExperience supporting automation, AI, modern application development,



or emerging technology initiativesExperience implementing security controls in cloud, software development, AI-assisted development, or emerging technology environmentsDegree or diploma in Information Technology, Computer Science, Business Technology, or a related fieldITIL, CISSP, Azure, Microsoft, or other relevant professional certifications are considered an assetAdditional RequirementsAbility to work from our Vancouver office, with a hybrid schedule available following probationFlexibility to support critical technology incidents, security events, service disruptions, and business continuity activities as requiredCommitment to maintaining effective collaboration with technology teams, business stakeholders, vendors, and external partnersWhy Smythe?At Smythe, we combine the opportunities of a growing firm with a collaborative and entrepreneurial culture where people genuinely enjoy working together. We are committed to helping our team members build meaningful careers while delivering exceptional value to our clients.As part of our Digital team, you will have the opportunity to influence the future direction of Smythe's technology environment and contribute to initiatives that support the firm's long-term growth, innovation, and digital strategy.What We OfferCompetitive compensation packageProfessional development and leadership growth opportunitiesHybrid work environmentSupportive and collaborative team cultureExposure to modern cloud, infrastructure, cybersecurity, and emerging technology environmentsOpportunities to contribute to digital transformation, automation, and AI initiativesDirect access to executive leadership and strategic technology initiativesThe opportunity to make a meaningful impact on the reliability, security, and future direction of the firm's technology environmentAbout SmytheSmythe LLP is a leading professional services firm with offices in Vancouver, Langley, and Nanaimo. Since 1980, we have helped clients across BC, Canada, and internationally with assurance, taxation, insolvency, and advisory services.Our team of more than 200 professionals and support staff is united by a shared commitment to building meaningful relationships, providing trusted expertise, and delivering lasting value to our clients. As a member of Allinial Global, one of the world's largest accounting associations, Smythe combines local relationships with global reach.Learn more about Life at Smythe at www.Smythecpa.Com and follow us on Instagram (@lifeatsmythe) and LinkedIn (Smythe LLP).We thank all applicants for their interest in Smythe LLP. Only those selected for an interview will be contacted.#J-18808-Ljbffr

📌 It Operations Leadership At Quantum (Winnipeg)
🏢 Affinity Group
📍 Winnipeg