Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award‑winning environment that fosters a people‑first culture with a high priority on your personal and professional growth. Overview As part of our rapidly expanding Solution Operations (Managed Services) practice, we are seeking an accomplished Customer Success and Project Manager with substantial experience in leading ERP/CRM technology solution delivery and managed services projects. In this role, you will oversee and guide the team responsible for executing new and ongoing engagements, own a portfolio of assigned clients and their managed services programs, coach staff, foster continuous improvement, and monitor and implement best practices to enhance service delivery. This is an existing vacancy. Responsibilities Strategic Customer Advisor – Proven leadership attributes such as collaboration, communication, creative thinking, and decision‑making skills to support customers' strategy and vision; effective negotiation skills to increase growth and retention; proficiency in translating customer business goals into strategic actions and identifying new growth verticals; clear, concise, and influential communication skills with excellent listening abilities; strong business and financial acumen supported by industry and competitive knowledge and understanding of account profitability, economic trends, and competition. Portfolio Management – Well‑developed interpersonal, planning, and organising skills with the ability to prioritise competing deliverables across multiple customers; lead and manage assigned engagements to successful completion (tracking scope, budget, timeline); schedule and facilitateinternal stand‑ups and customer meetings; manage action, change, and risk registers for all engagements and recommend resolutions for risks; manage the transition of projects to solution operations; manage all tasks from new client onboarding to steady phase; develop and manage delivery plans for every engagement; lead the contracting and change management process (estimates, approvals, change requests, SOWs); regularly manage resource assignment of contract resources and globally located resources; be an escalation point for business‑critical scenarios; manage engagementconflicts and challenges professionally; manage the release management process from testing to production release; track your portfolio ofengagements against KPIs and proactively implement measures to ensure ongoing compliance; monitor and improve SLAand KPI compliance; track, monitor, and control budgets in alignment with planned engagement parameters, while proactively forecasting and executing cost management strategies; demonstrate strong execution, discipline, and proactive management across all operational activities, including billing and invoicing, payment collection,



client meetings, status reporting, contract renewals, and change requests. Process & Standards Adherence – Apply ITIL principles (incident and problem management for client‑reported issues); adhere to, follow, and update standards and guidelines; document and update standard operating procedures; provide support, guidance, and coaching to the engagement team; resolve conflicts, employ teamwork, empathy, active listening, and positivity. Continuous Improvement & Innovation – Knowledge of Microsoft BizApps products and ability to stay current with developments is considered an asset; identify areas ofchallenge or opportunity in client engagements; identify areas ofimprovement, innovation, and optimisation for processes and methodologies; contribute to thought leadership. Leadership & Strategic Value – Demonstrate value‑driven delivery leadership by achieving meaningful outcomes and business value; understand clients’ businesses and align work with strategic goals; maintain high ownershipand accountability for delivery quality, client satisfaction, and portfolio health; conduct regular executive business reviews with senior stakeholders to showcase ROI, impact, and strategic value. How do we define success for your role? You demonstrate BDO's core values through all aspects of your work: Curious, Learning, Collaborative & Kind. You understand your client's industry, needs, challenges, and opportunities. You identify and recommend effective service delivery to your clients. You share in an inclusive and engaging work environment that develops, retains & attracts talent. You actively participate in the adoption of digital tools and strategies to drive an innovative workplace. You grow your expertise through learning and professional development. Your Experience And Education 7+ years of experience in ERP and CRM technology within client success management and/or project management role. Proven experience in managing ERP and/or CRM from initiation through to implementation and transition to Operations team. Certification in ERP/CRM products is a strong asset. Experience interacting with senior leadership in an Enterprise organization. Agile Certification (CSM), ITIL or PMP preferred. Bachelor's or Diploma or degree in Information Technology, Business Management, Project Management preferred. The expected range of compensation for this role is $115,000 to $165,000 per annum. Why BDO? Our people‑first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2026.



This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences. Our firm is committed to providing an environment where you can be successful in the following ways: We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada. We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development. We support your achievement of personal goals outside of the office and making an impact on your community. Giving back adds up: BDO is actively involved in our communities by supporting local charity initiatives and providing staff with local and national events where you will have the opportunity to contribute to your community. Total rewards that matter: We pay for performance with competitive total cash compensation that recognises and rewards your contribution. We provide flexible benefits from day one, and a market‑leading personal time off policy. We are committed to supporting your overall wellness beyond working hours and provide reimbursement for wellness initiatives that fit your lifestyle. Everyone counts: We believe every employee should have the prospect to participate and succeed. Through leadership by our Diversity, Equity and Inclusion Leader, we are committed to a workplace culture of respect, inclusion and diversity. We recognise and celebrate the valuable differences among each of us – race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation. If you require accommodation to complete the application process, please contact us. Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place. Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role. Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public. BDO may use artificial intelligence‑enabled tools to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all employment‑related outcomes are made by BDO personnel. More information on BDO Canada’s Privacy Policy can be found here: Privacy Policy | BDO Canada. Ready to make your mark at BDO? Click “Apply now” to send your up‑to‑date resume to one of our Talent Acquisition Specialists. To explore other opportunities at BDO, check out our careers page. #J-18808-Ljbffr

📌 Customer Success And Project Manager, Erp Managed Services Practice - $115,000 - $165,000 A Year (Toronto)
🏢 BDO
📍 Toronto