Job DescriptionThe General Manager is accountable for the overall leadership, operational excellence, financial performance, and client satisfaction of a multi‑unit food service and hospitality program. This role provides strategic direction to deliver exceptional customer experiences, drive operational effectiveness, optimize financial results, and foster employee engagement while maintaining the highest standards of safety, compliance, and service delivery. As the primary leader of operations, the General Manager builds strong client and stakeholder relationships, develops high‑performing teams, and drives sustainable business growth.Every day, we’re finding new ways to positively impact your industry. Our portfolio of brands was specifically developed to address the needs of your guests and your organization. Aramark’s services focus on enhancing productivity, creating an engaging environment, and promoting health living.Business and Government – AramarkJob ResponsibilitiesOperational LeadershipLead a multi‑unit food service operation, including retail, catering, and executive dining services ensuring consistent delivery of high‑quality service standardsDevelop and execute operational plans that support customer satisfaction, client retention, and business growthDrive implementation of company initiatives, operational programs, and service excellence standardsContinuously assess operations and implement improvements that enhance efficiency, quality, and profitabilityEnsure all contractual obligations and scope of work (SOW) requirements are metFinancial ManagementMaintain full accountability for the financial performance of the assigned portfolioDevelop annual business plans, operating budgets, forecasts,



quarterly client business reviews, and monthly financial report summariesAnalyze operating results and implement corrective actions as requiredMonitor and control food, labour, inventory, and operating expensesIdentify revenue opportunities and execute strategies that support year‑over‑year growthClient and Customer RelationsBuild and maintain strong client partnerships through proactive communication and strategic planningDrive client satisfaction, contract retention, and overall service excellenceEstablish strong relationships with key stakeholders, vendors, and business leadersLeverage customer and employee feedback to support continuous operational improvementPeople LeadershipLead, coach, and develop management and frontline teamsFoster a culture of safety, accountability, inclusion, engagement, and service excellenceSupport succession planning and leadership development initiativesRecruit, develop, mentor, and retain top talentAt Aramark, developing recent skills and doing what it takes to get the job done makes a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.QualificationsUniversity degree or college diploma in Hospitality Management, Business Administration, Food Service Management,



or a related field preferredMinimum of 5 years of progressive leadership experience in hospitality, food service, or a related service industryProven experience leading multi‑unit operations with accountability for financial performanceStrong business acumen and demonstrated success managing budgets, forecasting, and cost controlsExceptional leadership, coaching, and team development skillsStrong client relationship management and stakeholder engagement capabilitiesWhat We OfferExtended benefits including health, dental and vision from the first day of employmentAramark Canada’s Defined Contribution Pension Plan from the first day of employmentThree (3) week’s annual paid vacation + 3 personal daysEmployee Recognition Program including Service AwardsDiverse and inclusive workforceAramark Scholarship Program for dependents of full‑time employeesEducationBachelors preferredAbout AramarkAt Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection and careers all across the world. You’ll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you’ll have the opportunity to do great things for our people, our passions and enable your growth. Supported by committed leadership, you’ll be empowered to try new things and find solutions to tough problems. No matter what you’re pursuing – a recent challenge, a sense of belonging, or just a great place to work – our focus is to help you reach your full potential and pursue what matters.#J-18808-Ljbffr

📌 Multi-Site General Manager (Toronto)
🏢 Aramark Canada
📍 Toronto