Infrastructure Analyst (H) (2 Openings)Information Technology Services (ITS)Applicants will be considered in the following order:Qualified permanent ESS/OSSTF Bargaining Unit employees.Qualified probationary, temporary and Temporary Hourly Rated (THR) ESS/OSSTF employees.Qualified external applicants (includes employees from other Bargaining Units)Waterloo Region District School Board (WRDSB) serves approximately 65,000 students in 123 schools, as well as alternative and continuing education sites. WRDSB is committed to creating learning environments that support the achievement and well‑being of all students through partnering with staff, parents, families, caregivers and communities to promote success in learning and life. Additional information regarding the Board is available on the Board’s website at www.Wrdsb.Ca.Reporting to the Supervisor of IT Infrastructure team, the successful candidate will be responsible to plan, implement and maintain core IT infrastructure systems into which all other systems connect. This individual will work with other teams to help them achieve their needs in a responsible and systematic way that ensures consistency and effective data integration and security across all systems.This position will focus on Active Directory and Cloud.The successful applicant for this Educational Support Staff position Level H ($74,462 - $85,666), will be working 35 hours per week, 12 months per year, effective as soon as possible. Flexibility is required as hours of work may vary according to workload or assignment, and overtime may be necessary. The successful candidate may be required to drive their own vehicle as well as Board rented vehicles.ResponsibilitiesAssists in designing, implementing and maintaining a vision and 3 year plan related to WRDSB integrated IT infrastructure systems as a component of the larger IT Service planning cycleCore IT infrastructure systems include accounts, devices, networks, firewalls, security, servers, storage, web, telephony, system management and cloud computingParticipate in oversight of the life cycle and maintenance of IT Infrastructure including availability,



performance and security in accordance with agreed upon service level agreementsParticipates in multiple complex technical projects for the optimization and continuous improvements of core IT infrastructure systems and servicesLeads small to medium size technical projects.Provides day‑to‑day technical leadership for infrastructure support of complex issues and requests where they have the subject matter expertiseAssist in investigating, troubleshooting and resolving complex technical issues that impact several critical systems and operations throughout all schools and departmentsProactively recommend, test, validate and implement new releases, upgrades and patches to the core IT infrastructure systemsEvaluate and recommend hardware system standards (computers, mobile, digital signage, etc)Administer and maintain IT infrastructure in compliance with set hardware and software standards, security measures and data privacy requirementsMonitor and maintain automation and synchronization processes to efficiently and seamlessly integrate core IT systemsExecute sensitive data backup and restoration proceduresAnalyze and identify potential infrastructure capacities gapsDevelop and maintain hardware and software technical documentationStay abreast of emerging IT infrastructure changes, vulnerabilities and threatsBuild and maintain solid lines of collaboration between IT service groups, schools, departments, stakeholders and vendorsProvide advice to IT staff in support of collaborative service management practices including problem solving, user support and communicationOther duties as assigned by the Information Technology Management teamQualificationsUniversity degree or 3 year Community College diploma supplemented with continuing education in technical training3 years related experience in the field of information technology and customer serviceCertification and formal training is an assetAbility to comprehend large scale infrastructure and understand global implications of system integrationsGeneral technical knowledge and experiences include several of:Network or system administrator of physical and virtual technology hosted on‑premise and/or in cloud (eg. Azure, Amazon)Configure, deploy and maintain infrastructure equipmentMaintain and test hardware and software infrastructureAnalyze existing and planned infrastructure capacitiesFamiliar with mobile device management process and technologiesProficient with desktop and server operating systems (eg. Microsoft, MacOS, iOS, Android)Monitor and collect data on hardware and system performanceTroubleshoot complex network and system issuesPerform routine preventative maintenance on equipmentDevelop and maintain hardware and software technical documentationExecute sensitive data backup and restoration proceduresExcellent communication, teamwork and customer service skillsExcellent organizational and time management skillsProject management experience would be an assetAbility to work independently with minimal supervisionEEO StatementsWRDSB is committed to equity in employment. We are committed to fair and equitable hiring practices that allow us to hire qualified staff who reflect the diversity of the community we serve, who will foster the success and well‑being of our students and who demonstrate a commitment to equity and inclusion in the classroom.We actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to:First Nations, Métis and Inuit peoples, and all other Indigenous peoples; Members of groups that commonly experience discrimination due to race, ancestry, colour, religion and/or spiritual beliefs, or place of origin; Persons with visible and/or invisible physical and/or mental disabilities; Persons of marginalized sexual orientations, gender identities, and gender expressions.We will make any appropriate accommodation based on any of the human rights protected grounds, to support candidate participation in the hiring process.Information is collected pursuant to Ontario’s Education Equity Action Plan, PPM 165 and the Municipal Freedom of Information and Protection of Privacy Act. Access to this information is restricted to specific individuals in Human Resources. Access, use and disclosure of the data is governed by MFIPPA and ethical research practices. This data will be retained as long as you are employed with the WRDSB.#J-18808-Ljbffr

📌 Infrastructure Analyst (H) - C$74,462 - C$85,666 A Year (Winnipeg)
🏢 Waterloo Region District School Board
📍 Winnipeg