Are you a customer service professional with previous experience in a fast paced call center environment? If so we have a great chance for you! Our client in the insurance industry is seeking an Account Analyst to work a 9 month assignment in support of their Markham location (hybrid role).The successful candidate will work at a rate of $19.57 per hour, and work supporting Markham, ON office.Note: This role is transitioning to a hybrid role of on-site and remote work. All training will be completed on site and is approximately 2 weeks in duration.AdvantagesGain experience working for a well-known insurance companyEarn a rate of $19.57 per hourFull time hours on a 9 month contractMUST be available for shifts Monday-Friday 8 am-8 pm and Saturday 8:30am-4:30pmHybrid role 50% of the timeResponsibilitiesProvide "brilliant" customer service to Licensed Insurance Advisors and other staff from both the Contact Centre, Insurance Branches and CustomersInvestigate and resolve discrepancies in a joint effort with our insurance partners and underwriters on billing related mattersAct as Company Ambassador in supporting inbound billing inquiriesCommunicate clearly, effectively, and empathetically to customers both through telephony and electronic means via email resolving issuesInterpret and identify the customer’s needs and respond appropriately and professionallyObtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiryTake ownership of customer relations through service and commitment to follow throughQualifications2 years’ experience in a contact center environment preferably within insurance/banking industryAbility to multi-task in a rapid-paced settingQuick to adapt to an evolving surroundingProfessional telephone/email skills and etiquette.Proficiency in word processing,



excel and various web-based programs/Windows applicationsClear and concise supportive communication and interpersonal skillsAnalyze and resolve customer concerns (problem solving skills)Attendance and punctuality are imperativeFlexible to work in rotating shiftsHours of OperationCall Centre Hours are Monday-Friday 8 am-8 pm and Saturday 8:30am-4:30pmShifts will fluctuate within these Call Centre hoursCandidates must be flexible and reliable to work rotating shifts, including evening shifts to 8pm and Saturdays 8:30am to 4:30pmSummaryAre you interested in the Account Analyst position in Markham? Apply online today!Equal OpportunityRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.This posting is for existing and upcoming vacancies.#J-18808-Ljbffr

📌 Account Analyst - Markham - $19.6 An Hour (Winnipeg)
🏢 randstad canada
📍 Winnipeg