Job DescriptionThe primary purpose of this position is to deliver superior customer satisfaction with the Honeywell Technical Support response, communication, and resolution of cases for the defined Advanced Applications (mainly Blending) by working closely within a Global Team. The scope covers the global customer base with a focus on customers in North America. You will report directly to the Blending and Movement Engineering Manager and work out of our Markham or Calgary locations on a hybrid schedule.This is a thriving and fast‑growing business within Honeywell offering good career potential within a global leader in the industry. In this role, you will impact the successful delivery of Honeywell and Blending applications, enhance product performance, and contribute to the continuous improvement of engineering processes and customer solutions.ResponsibilitiesProvide product and application support for external customersManage customer problems by excellent communication, responsive follow‑up and advocacy of customer issues within HoneywellCollaborate closely with the team locally and globally to solve customer problems and exchange knowledge and best practicesContribute text and video‑based entries to the online Knowledge Base and monthly customer newsletterParticipate in reviewing and testing new releases to ensure customer issues are resolvedDeliver customer training and provide technical support to the sales organizationAssist the PBM Team Leader to develop and implement strong teamwork processes and standardsShare knowledge and best practices within the teamAct as a technical mentor for less experienced team membersTravel 10% within North AmericaBenefitsComprehensive health advantages, including medical, vision, dental, and mental health coveragePaid vacation and statutory holidays in accordance with Canadian labor standardsRetirement plan (based on regional policy)Opportunities for career growth within a global organizationProfessional development programs and continuous learning opportunitiesQualificationsBachelor/Master’s degree in Chemical/Process/Control/Instrumentation Engineering or a closely related field5 to 7 years relevant experience – use of Blending Applications tools5 to 7 years customer technical support experience with the designated Advanced Applications5 to 7 years industrial experience – knowledge of refinery processes (separation/reactors), process automation, PID control desirableSalary: $91,800 - $122,400 CAD (Markham, Ontario). Salary is based on various factors such as scope of responsibilities, experience, education, skills, market, and business considerations.Desired SkillsHigh customer satisfaction levels as measured in the customer satisfaction surveyAbility to resolve customer issues within an agreed Service LevelStrong interest in developing a career in the Blending fieldExcellent problem‑solving and troubleshooting skills and attention to detailExcellent verbal and written technical communication & presentation skillsCustomer focused mentality#J-18808-Ljbffr