Become a Desk Agent at Omni Hotel, where your communication skills will help create exceptional guest experiences. Handle inquiries and provide assistance while upholding Omni's service standards.
The Desk Agent position is crucial for smooth operations at the hotel, assisting both guests and staff with various communication needs. You'll manage phone calls, relay important messages, and log any issues that require immediate attention. This is a perfect role for those with strong customer service experience and exceptional communication abilities.
Key Responsibilities:
• Answer calls courteously and promptly
• Route calls and messages to appropriate staff or guests
• Assist guests and hotel employees efficiently
• Log and report urgent situations to appropriate personnel
• Make and document wake-up calls thoroughly
Requirements:
• Required computer proficiency
• Ability to work alone and in collaboration
• Versatile availability including weekends and holidays
• Excellent verbal and written communication skills
• Endurance for sitting for long stretches
Support Omni's reputation for outstanding service in the Desk Agent role.
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📌 Desk Agent Role at Omni Hotel (Toronto)
🏢 Omni Hotels & Resorts
📍 Toronto