About this positionAbout ManagePoint Technologies IncManagePoint Technologies was founded on the principal of using Technology to enable businesses to do what they are best at. We strive to provide services which aide businesses in doing what they do best, with solutions tailored to your business's needs.ManagePoint Technologies focuses on the intersection between technology and business. Businesses are growing more and more everyday. At the heart of this growth is technology; from communication to automation. We believe in providing technology solutions which meet your current and future needs to get you where you need and want to be.About the roleIn this position you will be responsible for handling calls to the Service Desk, triaging client issues or questions, categorizing those tickets, and resolving or escalating them as required. As a startup you will also get to explore the field through on-site visits or service calls to client sites and assist in project implementation and rollouts such as current IT infrastructure builds, process improvement or implementation, security and surveillance projects, and on occasion assist with IT budgeting for ManagePoint and/ or our clients.If you meet or exceed the qualifications listed below, we look forward to receiving your application, if not,



that is ok as long as you meet some of the qualifications and are eager to learn we look forward to reviewing your application as well.Core Qualifications/ Requirements:Ability to prioritize and resolve IT problems quickly and efficientlyInstall/ Support/ Maintain PCs and peripheral devicesWindows, Linux, and Mac OS KnowledgeProficient with Security such as Encryption and MFAStrong Customer Service and Empathy skillsAdditional Qualifications/ Nice to Have:Understanding of Routing ProtocolsFirewall best practices and troubleshootingLinux OS such as Ubuntu, Redhat, CentOSCCNA or CCNP capableVoIP technology and use casesDatabase Creation, Management, ScriptingProject Management fundamentalsBackground in Event ManagementDemonstrated Communication Skills both Oral and WrittenStrong understanding of Active Directory and Group PolicyFamiliar with additional Server roles such as DNS, DHCP, File & Print Server, Radius/ NPSStrong understanding of VMwareUnderstanding of Networks (Wired and Wireless)Proficient with Microsoft Office, SharePoint, OneDrive, and TeamsG License and access to reliable transportationAdditional Info:ManagePoint Technologies was founded on the principal of using Technology to enable businesses to do what they are best at. We strive to provide services which aide businesses in doing what they do best, with solutions tailored to your business's needs.ManagePoint Technologies focuses on the intersection between technology and business. Businesses are growing more and more every day. At the heart of this growth is technology; from communication to automation. We believe in providing technology solutions which meet your current and future needs to get you where you need and want to be.Co-Op PayScales:1st Co-Op - $20/hr2nd Co-Op - $21/hr3rd Co-Op - $23/hr#J-18808-Ljbffr

📌 It Support Specialist (Winnipeg)
🏢 ManagePoint Technologies
📍 Winnipeg