Join CBI Home Health in Whitby as a Care Access Representative, focusing on coordinating client care and staff scheduling. In this role, you'll utilize productive scheduling techniques to enhance service delivery.
As a Care Access Representative, you will be responsible for managing staffing logistics in a busy contact center. Your role involves engaging with clients, monitoring scheduling databases, and ensuring that care plans are fulfilled accurately. Experience the satisfaction of enhancing life quality through effective care coordination at a company acknowledged for its community commitment.
Key Responsibilities:
• Optimize care assignments using scheduling software
• Achieve KPIs related to call volume and service quality




• Maintain proactive communication with all stakeholders
• Build relationships with clients and healthcare professionals
• Ensure compliance with important regulatory standards
Requirements:
• Excellent communication and organizational skills
• Experience in a healthcare or customer service role
• Knowledge of scheduling systems is an asset
• Ability to handle multiple tasks simultaneously
• Strong focus on client care and satisfaction
Deliver impactful care through expert scheduling and supportive interactions at CBI Home Health in Whitby.
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📌 Scheduling Care Access Representative (Whitby)
🏢 CBI Home Health
📍 Whitby