Holt Renfrew offers an inspiring, fashion-driven environment with opportunities to learn and grow. From partnerships with iconic luxury brands to commitments to corporate social responsibility, our team is inspired every day.

Employees receive a competitive total compensation, generous employee discount, pension, health and dental benefits, tuition assistance, and continuous learning and development opportunities.

Sales Associate

The Sales Associate develops deep, long-lasting relationships with customers that lead to increases in sales, service, and loyalty. Compensation is commission-based and directly tied to sales volume results.

Responsibilities

- Consistently deliver extraordinary customer service.
- Exceed all sales and service goals and targets.
- Build a loyal personal client base by acquiring current customers, developing existing clients, and retaining loyal clients.
- Attend all educational sessions offered, including product knowledge, vendor, and Holt Renfrew seminars.
- Perform floor recovery, visual merchandising, price changes, and related sales support tasks.
- Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc.
- Resolve all customer service issues and partner with sales management on any issues outside of guidelines.
- Comply with all Health & Safety policies and requirements.
- Ensure compliance with privacy policies, regulations, and cyber security measures.
- Perform other duties, as assigned.

Qualifications





- Minimum 4+ years of experience in a commission-based luxury sales environment.
- Consistent sales performance with demonstrated results in achieving and exceeding sales quotas.
- Ability to work a flexible schedule including evenings, weekends, and holiday availability.
- Highly collaborative, working with and through others in a team-oriented environment.
- Leverages social media platforms to promote themselves as a fashion influencer and build a personal brand.
- Skilled at using multiple technology channels to strengthen existing relationships, drive new client acquisition, and stay connected.
- Proactively reaches out to clients to share curated views of new receipts aligned with their fashion preferences.
- Strong understanding of current and emerging fashion trends.
- Broad knowledge of product categories across all merchandise in the store.
- Takes initiative to stay informed on new merchandise deliveries to maximize selling potential.

Compensation

Hiring Range: $18.25 – $24.00 per hour. The role is also eligible for commission in addition to base pay. Final compensation will reflect the candidate’s unique skills, expertise, qualifications, and assessed contributions to the role.

Equal Opportunity & Accessibility

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. If you are contacted for a job opportunity and require accommodation, please email and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

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📌 Sales Associate - Womenswear Contemporary (Vancouver)
🏢 Holt Renfrew
📍 Vancouver