IT Analyst IV - Technical Support (8+ years of experience) to support PEGA applications using cloud infrastructure, microservices, and scripting automation 58537

Our financial services client is seeking a IT Analyst IV - Technical Support (8+ years of experience) to support PEGA applications using cloud infrastructure, microservices, and scripting automation

Join a team supporting Level 3 application support initiatives within a banking environment. This role focuses on PEGA support activities including troubleshooting, performance tuning, monitoring, automation, and application issue resolution across production environments. The position offers exposure to cloud infrastructure, microservices, and database support within a collaborative support te am. There is potential for long-term extension based on business needs and performance.

Contract, Toronto, Hybrid, -2 days in office, 3 days work from home - could potentially go to 4 days on site

6 months

310-320 Front Street

Must Haves

- 8+ years of PEGA application support
- Cloud infrastructure and microservices environments, with Azure preferred
- Strong understanding of SQL

Nice to Have

- PEGA certifications
- Banking or financial institution experience

Responsibilities

- Support applications and database infrastructure while meeting service levels and minimizing operational risk
- Partner with stakeholders to improve production environment stability
- Resolve application issues through assessment, escalation, documentation, and communication
- Perform problem determination through data gathering and analysis
- Develop scripts to automate processes and enhance application environments
- Participate in disaster recovery planning activities including defining, reviewing, and testing
- Follow change management procedures including testing, sign-off, and monitoring





Our financial services client is seeking a IT Analyst IV - Technical Support (8+ years of experience) to support PEGA applications using cloud infrastructure, microservices, and scripting automation

Join a team supporting Level 3 application support initiatives within a banking environment. This role focuses on PEGA support activities including troubleshooting, performance tuning, monitoring, automation, and application issue resolution across production environments. The position offers exposure to cloud infrastructure, microservices, and database support within a collaborative support te am. There is potential for long-term extension based on business needs and performance.

Contract, Toronto, Hybrid, -2 days in office, 3 days work from home - could potentially go to 4 days on site

6 months

310-320 Front Street

Must Haves

- 8+ years of PEGA application support
- Cloud infrastructure and microservices environments, with Azure preferred
- PowerShell , Python , or JavaScript scripting and automation
- Solid understanding of SQL
- Undergraduate degree preferred

Nice to Have

- PEGA certifications
- Banking or financial institution experience

Responsibilities

- Support applications and database infrastructure while meeting service levels and minimizing operational risk
- Partner with stakeholders to improve production environment stability
- Resolve application issues through assessment, escalation, documentation, and communication
- Perform problem determination through data gathering and analysis
- Develop scripts to automate processes and enhance application environments
- Participate in disaster recovery planning activities including defining, reviewing, and testing
- Follow change management procedures including testing, sign-off, and monitoring

Disclaimer:
AI may be used in evaluating candidates.
This posting is for an existing vacancy.

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📌 IT Analyst IV - Technical Support (8+ years of experience) to support PEGA applications using cloud infrastructure, microservices, and scripting automation 58537 (Toronto)
🏢 S.i. Systems
📍 Toronto