Drive outstanding pet care experiences with PetSmart as an Experience Lead. This pivotal role focuses on customer service, team engagement, and store operations for an enriching setting.
In this position, you will be responsible for fostering a positive experience for both associates and pet parents. By supporting training and development initiatives, you’ll enhance service strategies that resonate with store visitors. Your involvement in daily operations ensures that store standards for cleanliness and safety are consistently achieved.
Key Responsibilities:
• Mentor associates to elevate their service skills
• Oversee store operations as Leader on Duty
• Coordinate events for pet adoptions and services
• Provide solutions for customer inquiries and issues
• Maintain store cleanliness and compliance with policies
Requirements:
• at least 2 years in a retail setting
• Leadership skills are beneficial
• Excellent communication skills
• Flexible schedule required, including evenings
• Skilled in using computer applications
Bring your leadership and passion for pets to PetSmart, where you help create memorable experiences every day.
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📌 Experience Lead at PetSmart (Ottawa)
🏢 PetSmart
📍 Ottawa