Transform customer experiences with Viafoura as an Enterprise Customer Experience Manager. Drive value realization while overseeing customer health and engagement for media brands in Toronto or remotely.
As the Enterprise Customer Experience Manager, you will significantly impact Viafoura's strategic alignment across customers' partnerships. This role involves onboarding clients to our tools, developing success plans for key accounts, and acting as a champion for customer needs. You will collaborate with internal teams to deliver innovative community engagement strategies and enhance revenue.
Key Responsibilities:
• Onboard clients for successful platform implementation
• Serve as the primary contact for key accounts




• Collaborate with internal teams to advocate for customer needs
• Manage up to $5M in revenue, focusing on growth opportunities
• Track project status, opportunities, and risks
Requirements:
• Proven experience with multi-divisional customer accounts
• Robust history of relationship management and revenue growth
• Passion for customer success in a SaaS environment
• Leadership experience across cross-functional teams
Lead customer engagement and enhance outcomes at Viafoura.
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📌 Enterprise Customer Success Manager Role (Toronto)
🏢 Viafoura
📍 Toronto