Description

As an Account Manager – Aviation and Aerospace, you will support all aspects of placement and ongoing service for assigned WTW Aviation clients, including complex and large multinational accounts. This role is highly execution-focused and requires strong client management, project coordination, and stakeholder engagement skills in a fast-paced environment with significant administrative and coordination responsibilities.

The Role

Main responsibilities:

- As an Account Manager - Aviation & Space, you will assist withall aspects of the placement and service for WTW Aviation Clients
- Assist with risk management analysis utilizing new business, renewal and claim reviews
- Update and enhance policy contracts
- Assist with all phases of new business, renewal and remarket processing including preparation of applications, obtaining quotes and creating proposals
- Consistently prepare and submits policy change requests to carriers
- Monitors status of change requests and reviews policy documents for accuracy
- Assist with resolving client, carrier and/or vendor accounting issues, including coverage questions, collections, discrepancies, fee arrangements, billing controversies
- Assist invoicing policy premiums
- Ensure compliance with all WTW and regulatory procedures such as WEM (Willis Towers Watson Excellence Model)
- Produce and regularly update bespoke policy wordings and endorsements
- Contribute to the growth of the practice, office and firm
- Support all of the Company's values and main objectives that may change from time to time
- Ability to provide prompt and clear customer service in a high-volume, client-focused setting via both e-mail and telephone

Qualifications

The Requirements

- 3+ years of insurance industry experience, either at a brokerage or underwriter
- Aviation knowledge is an asset, but not required




- Hold a minimum of a Diploma of College Studies (DEC) and/or an equivalent combination of certificate programs.
- Possession of insurance industry designations is considered an asset, such as PAA, CRM (Canadian Risk Management), or similar credentials.
- Ability to work with various software products necessary to perform job satisfactorily including
- Proficiency with Word, Excel, PowerPoint and Outlook
- Must be able to maintain confidentiality of material at all times
- Excellent Communication Skills
- Ability to read, understand, and process tasks by written and oral instructions
- Independently carry out assignments
- Ability to work well with others and provide assistance cooperatively and courteously
- Proficiency in English and French, both written and oral
- Insurance Brokerage License required within 90 days of joining

Compensation

The base salary compensation range being offered for this role is $65,000 - $90,000 CAD per year.

This role is also eligible for an annual short-term incentive bonus.

Artificial Intelligence (AI) tools may be used in the process to screen, assess, or select applicants for a position but all final decisions and determinations are made exclusively by authorized human personnel.

This job posting is an advertisement for an existing vacancy.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

Equal Opportunity Employer

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📌 Senior Analyst - Aviation (Vancouver)
🏢 Willis Towers Watson
📍 Vancouver