Position SummaryUHN Digital is improving customer service delivery across the organization because timely support of UHN staff and students is paramount to our ability to transform lives and communities. Our mission is to digitally enable UHN and this position is the catalyst for rolling out this vision to our organization. The Technical Support role will be a key contact for all UHN users on information technology programs, systems and devices, responding to issues in a professional and timely manner. The Technical Support team will take ownership of issues brought to them and proactively look to improve our systems and streamline service delivery. The ideal candidate will make customer service their primary goal and aim to build the trust of our clinical, research, education, and administration staff. In addition to personal computers, the candidate will also be able to address Macintosh computers, network devices, printers, cellphones, basic AV systems and troubleshoot other relevant supported equipment. The Technical Support will perform a variety of tasks and will need to work across all supported UHN sites. The broader team provides 24/7 coverage, and the position requires shift-work to ensure critical systems are supported.DutiesTechnical Support of Hardware and SoftwareAssist users with network access issues, including Wi‑Fi connectivity, and VPN problemsCreate and update documentation for IT processes, troubleshooting guides, and FAQs to aid in resolving common issues efficiently and promoting self‑service among users.Provide telephone, live‑chat, email and in‑person support to end usersActs as the subject‑matter expert in Technical Support products and servicesProvides incident and problem management support in accordance to established Technical Support SLAPerform root‑cause analysis of IT problems to resolve complex issuesWhen required, elevate problems and issues to product vendors and management, including services that exceed response time, repair time, lack of parts,



or any other issue that could impact customer satisfactionFacilitate, manage and initiate interactions between vendors and other UHN Digital support teamsBasic troubleshooting of meeting room audio and visual equipmentProactive maintenance and support on systemsPerform installs, moves, add, changes (IMAC) and decommission of computer equipmentUnpack, lift and push/move boxes of equipment when requiredMove, configure, deploy and test UHN IT assets, as requiredTrack equipment within the internal databaseDocument and report on all work performed in the UHN Digital incident and problem management ticketing systemPerform Site inventory as requiredPerform other relevant duties as directedQualifications1 to 2 years of practical and related experience is requiredCompletion of a 3‑year community College program in a computer‑related field or recognized equivalent is requiredWorking knowledge of Windows 10/11, Microsoft Office 2016 or higher and Office 365 is requiredOperational understanding in managing medium to large scale environments (> 500 systems) for regularprovisioning, patching, applications packaging and deploymentStrong knowledge of PC hardware, printers, mobile computing and peripheralsStrong knowledge of networking, TCP/IP, patching with switches telecommunication operationsExcellent analytical and problem‑solving skillsExcellent interpersonal skillsExcellent time‑management skillsGood verbal and written communication skillsAbility to work with minimal supervision on straightforward to moderately complex tasksAbility to work with multidisciplinary teams in a positive and productive mannerAbility to effectively deal with high‑priority unscheduled tasks and problemsAbility to prioritize tasks in a fast‑paced hospital environmentA+ certification preferredPossesses working knowledge of Information Technology Infrastructure Library (ITIL) principles / ITIL Foundation Required / ITIL Practitioner preferredMicrosoft Certified Professional (MCP) certification preferredExperience in PowerShell and/or Python scripting is preferredExperience and knowledge of SCCM/SCOM or other automation and orchestration tools and capabilities is an assetWhy Join UHN?In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.BenefitsCompetitive offer packagesGovernment organization and a member of the Healthcare of Ontario Pension Plan (HOOPP access to Transit and UHN shuttle serviceA flexible work environmentOpportunities for development and promotions within a large organizationAdditional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on‑site gyms, etc.)Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.All applications must be submitted before the posting close date.UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.Please note that a Criminal Record Check may be required of the successful candidate.Closing Date: July 3, 2026#J-18808-Ljbffr

📌 Technical Support Technician (Toronto)
🏢 University Health Network
📍 Toronto