Elevate customer experiences as a Full-Time Client Care Representative with OpenRoad at their Burnaby Head Office. Engage in high-volume outbound calls while managing service appointments and client inquiries.
OpenRoad is one of Canada's leading automotive retail groups, known for empowering its employees and providing exceptional customer service. As a Client Care Representative, you'll be responsible for managing 80-120 outbound calls daily, creating and modifying service appointments, and delivering positive customer interactions. This dynamic role requires strong multitasking and time management skills in a fast-paced environment.
Key Responsibilities:
• Handle a high volume of outbound customer calls daily
• Create and modify service appointments through various channels




• Review customer files for service needs and outstanding campaigns
• Maintain accurate notes in appointment systems after interactions
• Keep the customer database updated and accessible
Requirements:
• Robust time management and self-motivation skills
• Excellent multitasking abilities under pressure
• Proficient in MS Word and Excel
• High school education or equivalent experience
• Professional and passionate about customer support
Join OpenRoad and enhance your skills in a vibrant, supportive culture focused on improvement and collaboration.
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📌 Full-Time Client Care Representative OpenRoad (Richmond)
🏢 OpenRoad Auto Group
📍 Richmond