CIBC Mellonis a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee experience will provide you with opportunities to learn and grow professionally while supporting the communities in which you live and work.Job Number: J0226-0083Category: Information TechnologyEmployment Type: Full TimeCity: LondonPosting Date: February 11, 2026Closing Date: February 25, 2026Position OverviewReporting to the Director, Infrastructure Operations, the Technology Access Support Analyst administers access to various systems and applications while also providing additional frontline technology support to end-users. This includes access provisioning and end-user technology support.ResponsibilitiesAccess AdministrationFulfills access requests for in-scope applicationsMaintains up to date knowledge on access provisioning standards, policiesDevelops and maintains operational documentation for access provisioning proceduresTechnology SupportTroubleshoot end-user technology issues (in person or remotely) and provide assistance where requiredPromote recent products and applications, providing guidance to the user communityAssist with Audio/Visual support during meetings, calls and events and provide troubleshooting assistanceSupport tablet and mobile phone support, including mobile applicationsKnowledge of the Microsoft suite of products, including Office365, Skype for Business,



OneDrive and SharePointEnsure adequate follow up communications and timely issue status updates to users and IT managementCreate and update documentation for IT supported services and applicationsProvides regular status reporting on IT issues, identifying and implementing opportunities to improve the employee experienceProvides hands on coaching and guidance to junior technology support analystsQualifications4 to 6 years of IT experience, with an exposure to access provisioning, end-user support and systems analysisAbility to effectively prioritize and execute conflicting demands in a high-pressure environmentExcellent analytical, evaluative and problem-solving skills and ability to make sound, logical decisionsExtensive experience working in a team-oriented, collaborative environmentStrong written, oral and interpersonal skills with a demonstrated ability to communicate with internal clientsExceptional client service orientation and commitment to meeting the expectations of internal clientsCIBC Mellon's ValuesGet it Right Every Day: Deliver service excellence while always acting with the highest ethical standardsPut Clients at the Centre: Advocate for clients by listening, sharing knowledge, and bringing the right solutions forwardBe One Family: Challenge, empower and recognize your colleaguesTake Ownership: Speak up, speak out, and make things betterJob Specific CompetenciesThe base salary range for this position is between $60,000 - $91,000 dependent on relevant experience.Please note, our recruitment process may include the use of AI-assisted tools.This role is for an existing opening.CIBC Mellon is committed to taking all reasonable steps to accommodate the needs of all individuals. Should you require any accommodations during the recruitment and selection process, please speak with your Recruitment Consultant.#J-18808-Ljbffr

📌 Technology Access Support Analyst, Infrastructure Operations - C$60,000 - C$91,000 A Year (Toronto)
🏢 CIBC Mellon
📍 Toronto