Service ManagerPosition SummaryThe Front-of-Shop Manager is responsible for managing all customer-facing operations of the auto shop, including service intake, estimating, billing, and communication. This role ensures smooth workflow between the front counter and the shop, while maximizing labour efficiency, revenue, and customer satisfaction.This position works closely with the Shop/Technician Manager, who oversees technical operations and repair quality.Key ResponsibilitiesCustomer Service & CommunicationAct as the primary point of contact for all customersGreet customers, assess service needs, and open work ordersClearly explain repairs, timelines, and costsProvide updates and obtain approvals throughout the repair processHandle customer concerns and resolve issues professionallyEstimating & BillingPrepare accurate repair estimates based on technician inputEnsure proper labour times and parts pricing are appliedReview and finalize invoices before closingEnsure all work performed is billed correctlyManage customer payments and account balancesLabour Control & Workflow CoordinationSchedule work to maximize technician productivityCoordinate daily workflow with the Shop/Technician ManagerMonitor labour hours sold vs. available hours to labour hours billedEnsure technicians stay fully utilized, and jobs move efficientlyIdentify and address bottlenecks in the workflowSystems & AdministrationManage all work orders in shop software (e.G., AutoLeap)Ensure notes, approvals,



and job details are properly documentedTrack key metrics (labour hours & parts sales)Maintain organized and accurate customer recordsTeam CollaborationWork closely with the Shop/Technician Manager to align workflowCommunicating priorities and changes throughout the daySupport a positive and professional team environmentQualifications & Experience2–5+ years in an automotive service advisor or similar role is considered an assetStrong understanding of automotive repair processes is considered an assetExperience with estimating and invoicingExperience with shop management software (AutoLeap preferred)Skills & CompetenciesExcellent customer service and communication skillsStrong organization and multitasking abilityAttention to detail in billing and estimatesAbility to manage a fast-paced front counterStrong problem-solving and decision-making skillsWorking ConditionsPrimarily front office/customer-facing roleFast-paced workplace with frequent interruptionsCoordination with the shop floor throughout the daySalary & CompensationThis position offers a competitive compensation package designed to attract and retain a strong, performance-driven candidate.Base Salary Range: $60,000 – $90,000 annually (based on experience and skill level)In addition to base pay, the company offers a cost-shared RRSP program and a health benefits plan, available to eligible employees. These benefits are designed to support long-term financial security and overall well-being.Tagged as: 60040Essential Skills:Computer UseNumeracyOral CommunicationProblem SolvingSoft Skills:AssertivenessAttention to DetailConfidenceDesire to LearnHard Skills:Customer ServiceDigital Skills:EmailMicrosoft ExcelMicrosoft OutlookWindows OSLanguages:English#J-18808-Ljbffr

📌 Service Manager - $60,000 - $90,000 A Year (Montague)
🏢 Dave's Auto Electric
📍 Montague