Company SummaryCome work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated. FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.Job SummaryAs a Customer Service Specialist you will be responsible for receiving and processing orders for title insurance by phone, fax and internet. You will manage customer inquiries and provide outstanding customer service. Working with multiple internal departments you will ensure every customer receives the highest level of service. You will become an expert on title insurance and the various FCT products and provide information and advice to our valued customers.ResponsibilitiesEnsure optimum servicing to our client base by handling inbound and outbound calls for service in a friendly and skilled mannerReceive and process orders for Title Insurance by phone, fax and internetAddress and advise lawyers on any issues related to their specific filesEducate customers on Title Insurance and the various products FCT offersMaintain high level of professionalism with clientsMaintain up to date knowledge of processes and policies for multiple clients in order to provide accurate and complete information, team support and first call resolutionCore hours of operation are 8:00 a.M.- 8:00 p.M. Monday through Friday.



Candidates must be flexible to work within these shifts.QualificationsMinimum 2-3 years of customer service experience in a call center environmentReal Estate law firm experience with a Legal Assistant/Law Clerk diploma and/or Real Estate Mortgage Industry ExperienceExceptional phone manner with strong communications and interpersonal skillsProven ability to problem solve and prioritize issuesDetail oriented and proven ability to multi-task in a fast-paced environmentAbility to exercise good judgment in protecting confidential informationIntermediate computer skills in MS Office products (Word, Excel and PowerPoint)CompensationTotal Direct Compensation: 44,970 - 54,030 CAD.BenefitsEmployee and Family Assistance Program (EFAP) and Wellness EssentialsGroup retirement savings plan with company matchPaid holidays and generous paid time offHybrid work arrangementsPaid volunteer opportunities and charitable donation matchingEmployee recognition programs that include referral incentivesPotential for performance-based incentivesOpportunity to participate in our stock purchase planEEO StatementIn accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process. To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation. FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.#J-18808-Ljbffr

📌 Specialist, Customer Service - C$44,970 - C$54,030 A Year (Winnipeg)
🏢 FCT
📍 Winnipeg