Department OverviewEnvysion, a leading provider of video-based SaaS technology solutions for retailers, fast casual restaurants, and wireless dealers, is seeking a Technical Customer Support Representative Tier 1. The role focuses on assisting customers by phone, troubleshooting incidents, and creating or updating trouble tickets across multiple systems.Job DescriptionAs a Tier1 Analyst, you will serve as the first point of contact for our customers, offering empathetic and efficient phone support. You will leverage critical thinking and technical expertise to troubleshoot Linux-based environments, manage field technician coordination, and ensure an exceptional customer experience.Key ResponsibilitiesLinux & Network Troubleshooting: Diagnose hardware, software, browser, and networking issues within a Linux environment.Incident Management: Record and maintain detailed logs in the ticketing system, ensuring accurate documentation from initial contact through resolution or escalation to Tier2.Customer Experience: Communicate complex technical solutions clearly and empathetically to non‑technical users, maintaining a professional demeanor in a high‑intensity environment.Field Coordination: Act as a central point of contact by coordinating, monitoring, and following up on maintenance work performed by field technicians.Knowledge Management: Contribute to the internal knowledge base by creating and updating technical documents to improve team efficiency.Operational Agility:



Prioritize and manage multiple client issues simultaneously while working a flexible schedule that may include evenings and weekends.Preferred QualificationsTechnical Aptitude: Foundational understanding of Linux command‑line interface (CLI) and network configuration.Resilient Communication: Proven ability to de‑escalate "heated" situations and guide non‑technical users through logical troubleshooting steps.Self‑Starter Mentality: A track record of working independently and using critical thinking to find answers when faced with unfamiliar technical hurdles.Adaptability: Comfortable in a rapid‑paced environment with a rotating schedule (including weekends/evenings).SalaryTarget Base Salary Range: $45,300 – $54,300 (CAD). Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job‑related knowledge, skills, and experience. The actual offer will be based on the individual candidate.Basic RequirementsHigh School diploma or equivalent1+ year of Technical Support/Customer Support experienceNo travel requiredNo relocation providedEEO StatementMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally‑protected characteristic.#J-18808-Ljbffr

📌 Technical Support Analyst - C$45,300 - C$54,300 A Year (Winnipeg)
🏢 Envysion
📍 Winnipeg