About FableGlobal enterprises work with Fable to make products more accessible for over one billion people who live with disabilities. Our customers include global leaders like Walmart, Slack, and Shopify. Fable was featured on the Forbes Accessibility 100 list in 2025, awarded Fast Company’s Most Innovative Companies in Design, and has received accolades from global entities like the World Summit Awards and the UN-endorsed Zero Project.About the roleFable is seeking a world-classEnterprise Customer Success Managerto own a portfolio of our enterprise customers. Working directly with top global brands, the ideal candidate has experience and passion for building strong relationships with champions and decision-makers and helping customers achieve meaningful business outcomes.This role plays a critical part in driving Fable’s mission to empower people with disabilities to participate, contribute, and shape society, by helping customers practice inclusive product development.In this role, you will own the customer journey end-to-end — from onboarding and adoption through renewal — and act as the primary point of accountability for retention, identifying expansion opportunity, and long-term customer value.For this role,we are looking for applicants within the Vancouver and Greater Toronto Areasthat can work within North American time zones. If you believe that you match the majority of this job description, we highly encourage you to apply!Adoption & growthEstablish yourself as a trusted advisor throughout the customer journey from adoption to renewal hosting meetings, business reviews and managing risk mitigationDrive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement,



and day‑to‑day advice to help them hit their company objectives with FableProactively analyze customer usage and engagement to identify risks and expansion opportunities to actively grow your book of business and reduce churn riskRenewal & commercial managementOwn the renewal process end-to-end for your portfolio, preparing and managing commercial documentation including renewal proposals and order formsCoordinate with Legal, Security, Finance, and Sales to support contract and procurement processesApply creative, value‑driven problem solving to renewal conversations, crafting win‑win outcomes for customers and the business while managing renewal timelines proactively to reduce risk and avoid surprises, meeting retention (GRR) and growth (NRR) targetsAdvocacyBuild strong, multi‑threaded relationships across customer organizationsDrive customer advocacy and identify opportunities for references and case studiesAdvocate for customers internally by synthesizing feedback for product and roadmap discussionsCross‑functional alignment & supportPartner with Platform Support and Innovation teams to ensure seamless customer experiencesCollaborate with Sales, Product, Marketing, and Finance to deliver retention outcomesContribute to improving Customer Success processes, playbooks, and engagement strategiesKey qualifications and assets3+ years of experience in Customer Success, Account Management, or a similar customer‑facing SaaS role2+ years managing enterprise customer relationshipsExperience supporting renewals, commercial discussions, and cross‑functional deal coordinationExperience using or experimenting with AI for research, preparation, follow‑ups, analysis, or workflow automationDemonstrated ability to adapt and evolve ways of working with AI tools to drive new approaches, improve processes,



and increase day‑to‑day efficiencyExperience working in a startup or scale‑up environmentProficiency with CRM and CS platforms such as HubSpot and Planhat (or equivalent)You must beWilling to learn about accessibility and follow inclusive design practicesOpen to doing things you’re positive at a little bit differently (like leveraging accessibility features in PowerPoint)Open to working in a fast‑moving teamWilling to learn new tools and adjust quicklyAble to work within bounds of North American time zones, Eastern Time preferredNice to havesPrior experience with accessibility is an asset but not requiredOur valuesTo lead, listen firstYou amplify voices that are less often heard and create space for those voices to grow. The quality of an idea doesn’t correlate with the loudness of someone's voice.The brain is a muscleIf you're going to do something, you will do it well. Practice often and rest when needed. Give your mind what it needs to thrive.Unlearn to learnWhat did we learn growing up, and what do we need to unlearn? It's essential to understand our personal bias and position so that we can grow.What’s in it for you?At Fable, you’ll join a collaborative and mission‑driven environment where you’ll work with people who care deeply about building a more inclusive digital world. We offer benefits such as stock options, growth opportunities opportunities, professional development support, health and dental coverage, and more.Pay range$100,000 – $131,250 — the on‑target earning salary band is designed to reflect the range of skills and experience needed for the position and is subject to change. The final salary is based on relevant skills, experience, and internal equity. This posting reflects an existing vacancy. Artificial intelligence (AI) tools may be used to support part of the recruitment and selection process. However, all hiring decisions are made by our hiring managers.#J-18808-Ljbffr

📌 Enterprise Customer Success Manager - $100,000 - $131,250 A Year (Winnipeg)
🏢 Fable
📍 Winnipeg