Join Manion as a Customer Experience Specialist and enhance the lives of Canadians. In this hybrid role, you'll provide exceptional service and support via phone, email, and live chat.
With over 50 years of experience, Manion values collaboration and trust in a supportive work environment. This position is based in Woodbridge or Etobicoke, ON, requiring two days in-office and three days remote. You will engage with Plan Members, offering guidance on coverage, claims, and service inquiries to ensure a seamless customer experience.
Key Responsibilities:
• Advocate for Plan Members through exceptional service
• Manage inquiries with confidence and clarity
• Maintain a composed demeanor during challenging interactions




• Collaborate with team members towards solutions
• Provide accurate and helpful responses efficiently
Requirements:
• 2+ years in a customer-facing or call center role
• Excellent English communication skills
• Post-secondary education completed
• Robust multitasking and time management skills
• Familiarity with customer service software and tech
Bring your experience and communication skills to support our valued Plan Members in their journey with Manion.
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📌 Customer Experience Specialist Hybrid Role (Toronto)
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