Hamilton Express Employment Professionals has proudly serviced the Hamilton area for over 28 years, connecting skilled tradespeople with leading employers across a variety of industries.About The RoleAre you a customer service‑oriented individual with a technical aptitude and experience in the medium/heavy duty truck, automotive industry?Our client is a major full‑service international truck dealer in Southern Ontario serving the trucking industry. We are currently hiring a Service Manager for their Burlington location.As the Service Manager, you will be responsible for managing an efficient and profitable service department through productive staffing, customer retention, technician training and quality workmanship while improving productivity and reducing costs in order to meet objectives.Wage:$85,000 - $125,000 per yearWhat You'll Be DoingEnsure that service team members are performing their duties as outlined in the appropriate job descriptionsConduct yearly performance reviews with all service team membersAble to develop and follow action plans for department profitability and maintain customer enthusiasmLead, motivate and train team members in Service Department operationsAble to interpret and forecast financial reportsReview tech working/billed hours and department sales reports dailyReview service department CSI information monthly to ensure customer contact and response if requiredKeep abreast of all federal,



provincial and local regulations that affect service operations, and ensure compliance with all OEM and vendor policies and warranty proceduresReview the over 15 days warranty debits with Warranty Administrator to ensure follow up and paymentHold monthly staff and technician meetingsMaintain a minimum of 4‑star Diamond Edge Rating for the locationWhat You BringMinimum 7 years of technical experience in the medium/heavy‑duty truck industry1-3 years of dealership experience is preferredMust be a customer‑sensitive and able to listen, understand and communicate professionally with all customers, both external and internalA strong business acumen and integrityMaintains a high degree of product and technical knowledgeProven ability to execute day‑to‑day functionsA team player with a strong sense of commitment to the customerAble to adjust to multiple demands and shifting priorities, and be responsive and adaptable to best serve the issue at handProven leadership in directing a team for ongoing successProficient with Microsoft Office ProductsValid G class driver’s licenseWhat You'll GetCompetitive Salary at $85,000 - $125,000A company that has been in business since 1977 and still growingDefined contribution pension plan with company matchingHealth and dental benefits programProfessional development and training programs#J-18808-Ljbffr

📌 Automotive Service Manager | Burlington, On | - C$85,000 - C$125,000 A Year (Winnipeg)
🏢 Hamilton Express Employment Professionals
📍 Winnipeg