Senior IT Analyst V - Technical Support (10+ years of experience) to provide Level 3 application support using Splunk, Dynatrace, Linux/Unix, and Java/J2EE applications 58543

Our financial services client is seeking a Senior IT Analyst V - Technical Support (10+ years of experience) to provide Level 3 application support using Splunk, Dynatrace, Linux/Unix, and Java/J2EE applications

Join a banking setting supporting critical CIAM and Fraud Solutions initiatives within a Level 3 application support function. This role focuses on incident management, application stability, production support, monitoring, and deployment activities across enterprise applications and service-oriented environments. The position offers exposure to complex production environments, cross-functional collaboration, and long‑term potential based on business needs and performance.

Contract, Toronto, Hybrid: 2 days in office, 3 days work from home – could potentially change to 4 days on site

-Anchor Days (if applicable): Wednesday and Fridays (flexible)

6 months

Must Haves

- 10+ years in application support , incident, problem, and change management
- Hands‑on support using Splunk , Dynatrace , and PagerDuty
- Hands‑on administration and troubleshooting in Linux/Unix environments and Java/J2EE applications
- 5+ years within banking or financial institution environments

Nice to Have

- Java, Azure, microservices, or automation certifications
- Lead experience
- Understanding of authentication technologies including SSO, MFA, OAuth, SAML, and OpenID Connect

Responsibilities

- Develop and implement support models and processes for application support operations




- Oversee investigations of production incidents and coordinate remediation activities
- Manage application deployments within load balanced service‑oriented environments
- Provide 2nd and 3rd level production support for application incidents
- Monitor alerts and create dashboards using Dynatrace, Splunk, PagerDuty, and ServiceNow
- Collaborate with architects, vendors, and delivery teams on environment modifications and production support activities
- Drive controls activities related to change management, production implementation, compliance, and business continuity

Our financial services client is seeking a Senior IT Analyst V - Technical Support (10+ years of experience) to provide Level 3 application support using Splunk, Dynatrace, Linux/Unix, and Java/J2EE applications

Join a banking environment supporting critical CIAM and Fraud Solutions initiatives within a Level 3 application support function. This role focuses on incident management, application stability, production support, monitoring, and deployment activities across enterprise applications and service-oriented environments. The position offers exposure to complex production environments, cross‑functional collaboration, and long‑term potential based on business needs and performance.

Contract, Toronto, Hybrid:



2 days in office, 3 days work from home – could potentially change to 4 days on site

-Anchor Days (if applicable): Wednesday and Fridays (flexible)

-Address: 310/320 Front Street West Corporate, Toronto, Ontario

6 months

Must Haves

- 10+ years in application support , incident, problem, and change management
- Hands‑on support using Splunk , Dynatrace , and PagerDuty
- Hands‑on administration and troubleshooting in Linux/Unix environments and Java/J2EE applications
- 5+ years within banking or financial institution environments
- Undergraduate degree preferred

Nice to Have

- Java, Azure, microservices, or automation certifications
- Lead experience
- Understanding of authentication technologies including SSO, MFA, OAuth, SAML, and OpenID Connect

Responsibilities

- Develop and implement support models and processes for application support operations
- Oversee investigations of production incidents and coordinate remediation activities
- Manage application deployments within load balanced service‑oriented environments
- Provide 2nd and 3rd level production support for application incidents
- Monitor alerts and create dashboards using Dynatrace, Splunk, PagerDuty, and ServiceNow
- Collaborate with architects, vendors, and delivery teams on environment modifications and production support activities
- Drive controls activities related to change management, production implementation, compliance, and business continuity

Disclaimer:
AI may be used in evaluating candidates.
This posting is for an existing vacancy.

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📌 Senior IT Analyst V - Technical Support (10+ years of experience) to provide Level 3 application support using Splunk, Dynatrace, Linux/Unix, and Java/EE applications 58543 (Toronto)
🏢 S.i. Systems
📍 Toronto