Job OverviewThe Small Business Analyst is responsible for managing an assigned portfolio of past‑due accounts from early‑stage delinquency through final resolution. The role focuses on curing delinquency through skilled, courteous, and customer‑focused collection activities while mitigating financial risk to the company.ResponsibilitiesManage assigned queues of delinquent accounts, ensuring follow‑up occurs at least every three days until resolution.Negotiate timely and appropriate remedies with customers to resolve past‑due balances while maintaining strong customer relationships.Identify, monitor, and emphasize high‑risk accounts that represent significant exposure, with timely follow‑up and escalation as required.Gather, analyze, and evaluate account information to recommend appropriate solutions, including extensions, rewrites, and other remediation options.Complete required documentation related to extensions, rewrites, bailiff assignments, and account closures, including repossessed accounts.Collaborate with internal departments, dealers, DFM partners, and team members to resolve complex account issues.Support team initiatives by sharing knowledge, providing backup coverage, and contributing to continuous process improvements.Participate in internal control audits and complete monthly reconciliations of internal reports.Preferred Skills & QualificationsBachelor’s degree in Business Administration, Finance, Accounting,



or a related discipline.Minimum of three years of relevant experience in collections, customer service, or financial services.Working knowledge of collections practices, compliance requirements, credit principles, and customer service.Strong analytical, communication, and negotiation skills.Automotive or equipment finance collections experience.Familiarity with DFS portfolio systems and collections workflows.Proficiency in Microsoft Office applications.Strong customer service and interpersonal skills.Ability to analyze account data and assess risk effectively.Bilingual proficiency in French (Canadian) is an asset.Benefits & PerksCompetitive salary with incentive programs ($26/hr + $2/hr French bilingual premium).Paid training and 2 weeks of annual leave.Medical and dental benefits.Employee Family Assistance Programs.Rewards & Recognition programs.Robust career path with development plan and opportunities for vertical and horizontal growth.Location & CompensationHybrid: 75 Eglinton Ave E. Toronto, ON M4P 3A4 (3 days on‑site and 2 days remote). Salary: $26/hr + $2/hr French bilingual premium.EEO & AccommodationTeleperformance is an Equal Opportunity Employer. Teleperformance welcomes and encourages applications from people with disabilities and is committed to accommodating applicants during the selection process.#J-18808-Ljbffr

📌 Small Business Analyst - $26 An Hour (Winnipeg)
🏢 Teleperformance
📍 Winnipeg