Elevate customer satisfaction at Teldio as a Technical Support Specialist in Ottawa. Support, troubleshoot, and maintain our comprehensive security solutions for an impactful customer experience.

As a hands-on Technical Support Specialist, you will engage directly with clients and partners to ensure successful deployments of Teldio's cutting-edge hardware and software systems. This role demands excellent skills in troubleshooting networks, I/O systems, and physical security technologies like VMS and access control. You will work independently and collaboratively to deliver exceptional support and resolve technical challenges.

Key Responsibilities:
• Guide partners through technical installs and upgrades
• Troubleshoot hardware and software issues effectively




• Document and resolve technical problems promptly
• Collaborate with engineering to track product bugs
• Write knowledge base articles for future reference

Requirements:
• 2+ years in technical support or systems integration
• Proficient in networking and Linux environments
• Solid diagnostic skills in I/O and systems integration
• Excellent communication for technical and non-technical users
• Self-motivated and organized across multiple priorities

Utilize your technical expertise and customer service skills to enhance client satisfaction at Teldio.
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📌 Teldio Technical Support Specialist Quebec City
🏢 Teldio
📍 Quebec City