Atlas Tools and Machinery is a proud,family-owned Canadian business, now in its third generation and dedicated to delivering exceptional customer experiences since 1954. As a trusted provider of industrial supplies, we take pride in being experts in our field and offering high-quality products at competitive prices. We are dedicated to ensuring our tradespeople have the tools and service they need to help build and shape the infrastructure of our local communities.At Atlas, we value your enthusiasm, creativity, and entrepreneurial spirit. Our culture is focused on collaboration, respect, innovation, and a shared dedication to driving success. We are committed to creating a supportive and growth-oriented workplace where you will continue to learn, grow, and build a career that is both challenging and rewarding.Join our Industrial Sales Team - Toronto ShowroomWe are seeking a customer-obsessed and passionate Industrial Sales Associate who provides a white-glove service experience. The Industrial Sales Associate is dedicated to growing the business and enhancing the customer experience by going above and beyond to meet their needs, focusing on providing tailored solutions, and always seeking opportunities to elevate the service we offer. At Atlas,



we are committed and dedicated to building robust client relationships and we do this by being solution-oriented, connecting with our clients and ensuring they feel valued and supported.Key ResponsibilitiesCustomer Service & Support (All Communication Channels)Provide exceptional service to customers both in-store and remotely.Provide knowledgeable support through phone calls, emails, and other communication channels.Convert customer inquiry calls into sales opportunities, wherever possible.Assist in-store customers with specialized requests such as large product order requests or unique purchases for non-stock items, working in collaboration with purchasing.Respond to calls forwarded by the CSR team, be a product knowledge expert, track types of inquiries, and categorize them to improve future follow-up processes.Become a product expert to answer customer inquiries and, when necessary, gather information from the sales floor team to share with customers.Update customer data, including trade verticals to ensure the data is current and relevant.Manage in-person clients seeking terms and conditions, ensuring a smooth process for

📌 Cx - Industrial Sales Associate (Inside Sales) (Toronto)
🏢 ATLAS TOOLS AND MACHINERY
📍 Toronto