Select how often (in days) to receive an alert:Product COP - Digital Content & Enablement SpecialistLocation: Burnaby, BC, CA Toronto, ON, CA Vancouver, BC, CAJobs by Category: DigitalJob Function: Product Management & UX/UI DesignStatus: Full TimeSchedule: RegularJoin our team and what we'll accomplish togetherProduct Operations is building the customer digital solutions engine to drive TELUS forward. We are moving from strategy into execution by implementing a standardized, automated operating framework that enables our teams to work smarter and faster.Our portfolio focuses on three domains:Digital Customer Experiences — seamless journeys for external usersTeam Member Enablement — tools that simplify the daily lives of staffDeveloper Platforms — scalable foundations for our technical teamsUnlike traditional revenue-focused product teams, our CIO portfolio treats internal solutions with the same rigour as external ones.You'll join the Product Operations team as the "Knowledge Infrastructure" builder, building the enablement ecosystem that transforms how product teams work at TELUS. You'll be the bridge between process design and people's adoption—taking complex process workflows and turning them into engaging, multi-modal content that helps teams understand and adopt the new operating model. But this isn't traditional technical writing and static documentation. You'll think creatively about how to deliver learning through multiple channels—interactive tools, AI-powered content, embedded learning within workflows, and other innovative approaches. Your success will be measured by adoption: you'll create content that product teams actually use and find valuable, not just content that exists in a knowledge base.What you'll doInterpret and translate complex process documentation into user-friendly, engaging, multi-modal content (videos, e-learning modules, interactive tools, playbooks, infographics) that makes abstract concepts concrete and actionableThink creatively about how to deliver learning—exploring opportunities to embed learning in workflows (tooltips, in-app guidance), leverage AI-powered tools, and create interactive experiences that go beyond traditional documentationDeliver the right content at the right time when people need it—understanding user personas and use cases to ensure content is accessible and valuable when teams are actually trying to apply new processesMaintain a consistent "Product Ops" brand voice and visual style across all training materials to ensure a professional and cohesive learner experiencePartner with the Enablement Lead to prioritize content based on upcoming process rollouts and identified skill gaps, ensuring your content aligns with overall development strategiesMeasure content effectiveness through adoption metrics and user feedback,



iterating on materials to ensure they're actually being used and valued by product teamsWhat you bring5+ years of experience creating engaging, multi-modal content (video, e-learning, interactive tools, playbooks) with a focus on adoption and user engagement—not just documentationDemonstrated ability to think creatively about content delivery—exploring innovative approaches like AI-powered tools (i.E. RAG-based assistants), embedded learning, interactive experiences, and other non-traditional methods to help people learn and adopt new processesUnderstanding of user personas, adoption metrics, and how to create content that drives behavior change—you think about "what's in it for the user" and measure success by adoption, not just content creationStrong writing and editing skills with ability to translate complex technical information into clear, engaging contentExperience working collaboratively with subject matter experts, process designers, and stakeholders to gather, refine, and validate contentUnderstanding of learning principles, adult learning theory, and how to design effective learning experiencesStrong attention to detail with precision in ensuring accuracy, consistency, and quality across all materialsGenuine curiosity about product operations and how TELUS works—you're willing to learn about the business, ask questions, and create content that's contextually relevantBachelor's degree in Communications, Education, Instructional Design, Technical Writing, or related field, OR equivalent professional experience demonstrating creative content creationGreat-to-havesFamiliarity with product operations, product management, or product-driven organizationsExperience with Learning Management Systems (LMS) or e-learning platformsExperience with video production, graphic design, or multimedia content creationKnowledge of Agile, product management, or software delivery processesPortfolio of training materials or learning content you've created demonstrating creative, engaging approachesBackground in telecommunications or technology industryWhat Success Looks Like in Year OneContent exists that people actually use — adoption metrics prove it, not just page view countsComplex process docs have been transformed into multi-modal formats teams find intuitive and engagingWe have AI-powered or embedded learning experiences live and being iterated onA consistent Product Ops brand voice runs across all materials — new and existingThe content backlog is prioritized,



not just growing — tied to real rollout milestones and skill gapsSalary Range: $86,000-$136,000 Performance Bonus or Sales Incentive Plan: 15%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding advantages, which may vary per job function, such as:Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your familyFlexibility to work in-office, virtually or a combination of bothGenerous company matched pension and share purchase programsOpportunity to give back to communities in which we work, live and serveCareer growth and learning & development opportunitiestodevelop your skillsAnd much more …A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.DigitalDiverse teams lead the way to innovation. Leveraging different perspectives, experiences and ways of thinking allows us to deliver better insights, decisions, and solutions. Embracing our individuality, and leveraging diversity of thought is an important part of the amazing culture we have built at TELUS Digital.We are honoured to be recognizedTeam TELUS at a glance1.4MDays volunteered in our communities$1.3Billion contributed to charitable and community organizations since 200015.2Million customer connectionsAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.#J-18808-Ljbffr

📌 Product Cop - Digital Content & Enablement Specialist - C$86,000 - C$136,000 A Year (Winnipeg)
🏢 Telus
📍 Winnipeg