Elevate your career as an IT Technical Advisor II with Intact, specializing in service management and incident resolution. This hybrid position requires a strategic approach to enhance operational efficiency and improve user experiences.
In this pivotal role, you will leverage your 2 to 3 years of experience to provide robust technical leadership across various platforms and applications. Your responsibility includes managing incidents and supporting middleware environments, ensuring prompt resolution and service optimization. Your team-oriented approach will foster partnerships across teams and enhance service delivery.
Key Responsibilities:



- Recommend processes for user and operational needs - Drive incident resolution using service management practices - Support complex application settings - Plan and upgrade software components - Document processes and knowledge for team use
Requirements: - University degree or equivalent experience - Minimum 2 years of experience in end-user services - Knowledge of ITIL practices;
ITIL v3 certification preferred - Understanding of network and platform interdependencies - Strong troubleshooting and leadership skills
Bring your service-oriented mindset to Intact and help shape the future of technology solutions.#J-18808-Ljbffr

📌 It Technical Advisor Ii Role Winnipeg
🏢 Intact Financial
📍 Winnipeg