Transform eBay’s UX research capabilities by taking the lead in creating impactful, customer-centered operations. This role focuses on innovation through AI and modernizing research processes.
As the Strategic Director for UX Research Operations, you will pave the way for a future-oriented research ecosystem. Your leadership will modernize participant management and operational structures, ensuring research activities are effective and high-quality. Collaborate with various teams to establish best practices and streamline workflows.
Key Responsibilities: - Develop and implement a transformative research vision - Modernize operation models for user experience - Drive AI integration within research workflows - Enhance customer panel management and engagement - Establish scalable processes and measurable frameworks
Requirements: - 15+ years in UX Research Operations or similar - Proven expertise in research platforms and management - Success in developing self-service research programs - Solid systems-thinking and ability to navigate complexity - Exceptional skills in executive influence and leadership
Lead the future of UX research at eBay, driving innovation and efficiency in connecting with customers.#J-18808-Ljbffr