Customer Service Adviser Olds

Customer Service Adviser Olds

04 Sep
|
CARSTAR Olds
|
Olds

04 Sep

CARSTAR Olds

Olds

Overview

Languages

English

Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting
Rural area
Private sector
Business
Automobile repair services
Insurance

Responsibilities

Tasks
Answer written and oral inquiries
Address customers' complaints or concerns
Answer inquiries and provide information to customers
Arrange for billing for services
Arrange for refunds and credits
Explain the type and cost of services offered
Issue receipts and other forms
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Order office supplies and maintain inventory
Perform general office duties
Receive and log complaints
Receive credit and employment applications
Receive payments
Sell merchandise
Explain procedures, risks and advantages to clients
Maintain and manage digital database
Answer clients' inquiries and provide information
Consult with clients after sale to provide ongoing support





Experience and specialization

Type of product
Automotive parts and accessories

Computer and technology knowledge
Internet
MS Excel
MS Outlook
MS Windows
MS Word
Adobe Illustrator
MS PowerPoint
MS Office
Social Media
Spreadsheet
Google Drive

Additional information

Security and safety
Driving record check (abstract)
Reference required

Transportation/travel information
Own transportation
Own vehicle
Valid driver's licence

Work conditions and physical capabilities
Attention to detail
Fast-paced environment
Tight deadlines
Work under pressure
Bending, crouching, kneeling
Repetitive tasks
Walking

Personal suitability
Punctuality
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Organized
Reliability
Team player
Initiative
Ability to multitask
Dependability
Honesty
Quick learner

Benefits

Health benefits
Dental plan
Health care plan
Paramedical services coverage

Financial perks
Group insurance perks

Other benefits
Free parking available
Parking available

📌 Customer Service Adviser Olds
🏢 CARSTAR Olds
📍 Olds

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