Build the Future With Us

Are you passionate about customer service and looking to grow your career with a company that puts people first?

As a Customer Service Representative , you will play a key role in supporting our policyholders and business partners, all within a non-sales environment with no solicitation required.

This is an excellent opportunity to put your interpersonal skills and customer service expertise to work in a supportive, collaborative workplace focused on continuous improvement.

What You Will Accomplish With Us

As a Customer Service Representative , you will be at the heart of our mission. Your key responsibilities will include:

- Responding to incoming calls and emails from customers and business partners (approximately 90% of interactions)
- Conducting outbound follow-up calls as needed (approximately 10% of interactions)
- Explaining processes, providing information, and documenting files following customer interactions
- Updating personal information and documenting new claims requests
- Managing more complex or unique cases and ensuring follow-ups are completed within established timelines
- Contributing to service objectives by meeting performance indicators and following established procedures
- Actively participating in daily team meetings and contributing ideas to support continuous improvement

What Could Help You Succeed in This Role

We are looking for someone who:





- Has experience in customer service
- Demonstrates strong teamwork skills with a positive and collaborative attitude
- Stands out for their interpersonal abilities and capacity to perform well under pressure
- Is comfortable using computer systems and various software applications
- Has an advanced level of French, as the role requires daily verbal and written communication with French-speaking clients and business partners to provide product information, follow up on requests, and process transactions
- Has an advanced level of English, as the role requires daily verbal and written communication with English-speaking clients and business partners to provide product information, follow up on requests, and process transactions

Why You'll Love Working With Us

- A work environment that values learning, collaboration, and professional development
- A healthy, safe, equitable, and inclusive workplace where everyone is encouraged to grow and contribute
- Secure employment in a permanent, full-time position
- Competitive benefits, including group insurance, a retirement savings program, ongoing training, and career growth opportunities
- A caring and engaged team that fosters a respectful and motivating work environment

Your talent matters here.

Not sure if you meet every requirement?

At iA, we believe in potential and value diverse experiences.

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📌 Customer Service Representative (Longueuil)
🏢 iA Financial Group
📍 Longueuil