Shape customer success at Roofr as the Head of Customer Experience in a remote role. Lead a team focused on delivering exceptional customer journeys and creative solutions.

As a strategic leader reporting to the COO, you will define and implement Roofr's customer experience strategy in a B2B SaaS environment. Your expertise will enhance customer satisfaction through AI-driven solutions and seamless journeys, prioritizing simplicity and measurable outcomes. This position requires a balance of strategic insight and tactical execution to elevate customer service across various touchpoints.

Key Responsibilities:
• Develop and execute customer experience strategy aligned with PLG models
• Design a scalable and effective customer journey




• Foster a customer-first culture across all teams
• Optimize onboarding, engagement, and retention processes
• Drive AI utilization to enhance customer interactions

Requirements:
• 10+ years in Customer Experience within B2B SaaS
• Proven leadership in customer operations and support
• Strong analytical skills for data-driven decision making
• Experience with AI and automation technologies
• Excellent cross-functional collaboration abilities

Bring your customer-focused leadership and strategic vision to drive superior experiences at Roofr.
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📌 Head of Customer Experience Remote Canada (Manitoba)
🏢 Roofr
📍 Manitoba